The hotel lobby looked nice and the front desk staff was friendly. Unfortunately, the room was not clean. There were dead bugs on the windowsill, hair and mildew in the bathroom, TOENAIL CLIPPINGS on bathroom floor and the tea cupps had been used by previous occupants and not cleaned/replaced lots of dust and dinge throughout the room.'
The room was VERY hot no air conditioning and only one small window. as staff member even said "wow, it's hot in here." when dropping off room service. We were on the 3rd floor, but it was hotter in the room than the hallway, like the heat was on in the room.
We had a bad experience with the hotel restaurant as well. we came in for a late dinner after confirming with front desk and restarant staff that they were still serving. We were completely ignored by staff, had to ask if we could seat ourselves, asked someone else for menus. they gave us the room service menu, tried to order form bartender and he turned his back on us. So we left and went back to the room called room service. they would not answer the phone so we called front desk who had to leave the desk and track down restaurant staff. placed same order but had to pay room service fees on top.