The hotel had some good points, staff were helpful when we asked for assistance carrying our bags up the stairs to reception, and extra coffee was provided when requested. The overall setting was pleasant.
Negatives : However, our stay was let down by the lack of heating. The room was extremely cold, and the heater didn’t work. On the first night, I woke up at 3am freezing and had to wear jackets to bed. The second night, i called reception to check if it was centralized and controlled by reception. I was told there should be another panel heater, but there wasn’t one. I tried calling reception four times afterwards, but no one answered.
It’s a shame, because with better heating and more attentive reception service, this could have been a much more enjoyable stay.