Louisiana Winery Accommodation

They use pictures of other rooms on their listings , in our case we clicked on the room style “ one bedroom suite with balcony “. The pictures of it that then loaded ( we checked on all the travel sites and they do this on every single one) were of a room with a fireplace, an enormous bathtub and marble bathroom, and a large dining table, and it plainly stated on our confirmation stated 800 and some odd square feet and a 55 inch tv. NONE of which we had One front desk clerk told us those are not even their hotel. The other told us “ thats our presidential suite and you can’t have that “ We do expect to be shown pictures, even if dated our doctored, of the actual room we chose. And at least the listed amenities listed under that room style. What we did receive, was a suite, with a motel six style bathroom, a coffee maker that didnt work, lamps that didnt work, harsh fluorescent lighting, with an interior balcony over enormous air conditioning and exhaust fans that were loud even with the door closed. We received absolutely zero response or even apologies much less consideration when we voiced this

Staff is definitely the best part! They are so welcoming and helpful, particularly Caleb the doorman!

The elevator didn’t work, room was never clean

Horrible experience, there were BUGS all over the bed and under the bed. When we informed management, they did not care and stated they would send someone to “change the sheets” and then tried to say that it was because we had left the sliding door open. We did not leave the sliding door open. The property refused to give us a refund because it was not booked directly with them. They also could not move us to another room due to no availability, which we understood and just wanted our money back. The employee who went and changed the sheets was also recording and taking pictures when he realized more bugs came out from the wooden bed frame.!! It was so disgusting and HORRIBLE!

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Beautiful hotel. Great walking vicinity to everything, even the casino. Friendly staff. Convenient valet. We stay here often.