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Shangri-La Eros, New Delhi

5.0 star property

Photo gallery for Shangri-La Eros, New Delhi

Bar (on property)
Creator video
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
19, Ashoka Road, Connaught Place, New Delhi, Delhi N.C.R, 110001
  • India Gate
    ‪18 min walk‬
  • Jama Masjid
    ‪5 min drive‬
  • Chandni Chowk
    ‪5 min drive‬
  • Delhi (DEL-Indira Gandhi Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Deluxe, Room, 2 Twin Beds - Access to the Horizon Club Lounge & breakfast

Horizon Deluxe, Room, 2 Twin Beds - Access to the Horizon Club Lounge & breakfast

Horizon Deluxe, Room, 2 Twin Beds - Access to the Horizon Club Lounge & breakfast

  • 26.9 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon, Premier Room, 1 King Bed - Access to the Horizon Club Lounge & breakfast

Horizon, Premier Room, 1 King Bed - Access to the Horizon Club Lounge & breakfast

Horizon, Premier Room, 1 King Bed - Access to the Horizon Club Lounge & breakfast

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 1 King Bed - Access to the Horizon Club Lounge & breakfast

Horizon Deluxe, Room, 1 King Bed - Access to the Horizon Club Lounge & breakfast

Horizon Deluxe, Room, 1 King Bed - Access to the Horizon Club Lounge & breakfast

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite - Access to the Horizon Club Lounge & breakfast

Executive Suite - Access to the Horizon Club Lounge & breakfast

Executive Suite - Access to the Horizon Club Lounge & breakfast

  • 44 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Le Meridien New Delhi

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (766)
The price is AU$203
for 1 room
includes taxes & fees
28 June - 29 June
Le Meridien New Delhi

About the area

New Delhi

Located in New Delhi (Connaught Place), Shangri-La Eros, New Delhi is within a 5-minute drive of India Gate and Lodhi Garden. .This family-friendly hotel is 1.8 mi (2.8 km) from Rashtrapati Bhavan and 2.6 mi (4.1 km) from Jama Masjid.

What's nearby

  • Gurudwara Bangla Sahib - 16 min walk - 1.4 km
  • India Gate - 18 min walk - 1.5 km
  • Rashtrapati Bhavan - 3 min drive - 2.2 km
  • Jama Masjid - 5 min drive - 4.6 km
  • Chandni Chowk - 5 min drive - 5.0 km

Getting around

  • New Delhi Tilak Bridge Station - 3 min drive
  • Janpath Station - 6 min walk
  • Indira Gandhi International Airport (DEL) - 37 min drive

Restaurants

  • ‪Comesum - ‬10 min walk
  • ‪Mister Chai - ‬1 min walk
  • ‪Le Belvedere, Le Meridien - ‬5 min walk
  • ‪Crew Lounge @ Le Meridien - ‬5 min walk
  • ‪San Gimignano - ‬8 min walk

About this property

Shangri-La Eros, New Delhi

Luxury hotel with 3 restaurants connected to a shopping center in New Delhi
Shangri-La Eros, New Delhi offers 320 accommodations with DVD players and minibars. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and a sauna.
Wellness Club has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 320 guestrooms featuring refrigerators and LCD televisions. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an outdoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local and international cuisine at Tamra, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Tamra - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Mister Chai - This café specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sorrento - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Shang Palace - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Grappa - This bar specializes in Mediterranean cuisine. Open daily.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: INR 2,600 for adults and INR 1,300 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Grappa
  • Mister Chai
  • Shang Palace
  • Sorrento
  • Tamra

Things to do

  • 24-hour health club
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • DVD player
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from May 31 2025 to May 31 2025 (dates subject to change):
  • One of the swimming pools
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 1500.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 2600 for adults and INR 1300 for children
  • Airport shuttle fee: INR 5310 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Eros Hotel
Eros Hotel New Delhi
Eros New Delhi
Eros New Delhi Hotel
Hotel Eros
Hotel Eros New Delhi
Shangri-La s Eros
Shangri-La s Eros Hotel
Shangri-La s Eros Hotel New Delhi
Shangri-La s Eros New Delhi
Shangri La's Eros Hotel New Delhi
Shangri La's Eros Hotel
Shangri La's Eros New Delhi
Shangri La's Eros
Shangri-La's Eros Hotel New Delhi
Shangri-La's Eros Hotel
Shangri-La's Eros New Delhi
Shangri-La's Eros
Shangri La’s Eros Hotel New Delhi
Shangri Eros, Delhi Delhi
Shangri-La Eros, New Delhi Hotel
Shangri La's Eros Hotel New Delhi
Shangri-La Eros, New Delhi New Delhi
Shangri-La Eros, New Delhi Hotel New Delhi

Shangri-La Eros, New Delhi Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1000 reviews
Rating 8 - Good. 190 out of 1000 reviews
Rating 6 - Okay. 53 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Subodh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Phenomenal breakfast options. Great location. Definitely take advantage of an upgrade and access to the Horizon lounge.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tarsem

Liked: Cleanliness, staff & service, property conditions & facilities
As with our previous stays at this hotel Staff and services provided were exce
Stayed 2 nights in Mar 2025

10/10 Excellent

Sammy, Nortrhidge

Travelled with family
Liked: Cleanliness, staff & service
The only problem is the pool and spa facilities was under renovation and it was not disclosed when I made my reservation.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kamaljit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! The rooms were spacious, impeccably clean and the beds were so comfortable. The on site restaurants have everything you could want and the hotel staff were extremely helpful and courteous. Sadly the pool and outdoor area was closed for renovations but the rest of the hotel was great! A little oasis of calm inside New Delhi
Stayed 1 night in Mar 2025

8/10 Good

Juan

Liked: Staff & service
Not happy that the pool & spa was under renovation. That's the whole reason I booked this hotel. Other then that the hotel is nice.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Stayed 2 nights in Feb 2025

10/10 Excellent

sathasivam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Feb 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sushant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unhelpful management over everything they always say no to most of things this was my second stay but now i know iwll never come back. Much better properties near by. Resturant staff was very nice.
Stayed 4 nights in Feb 2025

2/10 Terrible

Morgane

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Serious Security Breach - Credit Card Fraud

I stayed at Shangri-La New Delhi from 5–8 February 2025, and what happened after my stay has completely shattered my trust in this hotel. It's a shame as my stay was otherwise good... Shortly after checking out, my corporate credit card was blocked due to fraudulent transactions totalling thousands of pounds made to overseas companies. When I contacted my bank, they informed me that my card had been compromised due to suspicious activity, leaving me unable to use it for the rest of my trip. The only time my card was physically handled during my stay was at check-in, when a receptionist escorted me to my room. She attempted to take a deposit but claimed the machine wasn’t working, so she manually entered my long card number into the system. At the time, I thought nothing of it—hotels often take deposits, and after a long journey, I trusted the process. However, the only plausible explanation is that the receptionist memorized my CVC and expiry date and sold my details online. This is beyond unacceptable. Not only was my trip disrupted due to a compromised card, but it has also raised serious concerns about Shangri-La’s security protocols and staff integrity. A five-star hotel of this caliber should have robust measures in place to prevent this kind of fraud. Instead, I was left dealing with the stress and inconvenience of a financial breach while traveling internationally. I have made the hotel and head office aware of this and urge travellers to be aware of this scam!
Stayed 3 nights in Feb 2025

10/10 Excellent

Sujata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Great food and service
Stayed 2 nights in Feb 2025

10/10 Excellent

Kenta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Mayank, Los Gatos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was very comfortable
Stayed 3 nights in Jan 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Harun

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and amazing property to stay at. Would book again anytime
Stayed 1 night in Feb 2025

10/10 Excellent

Chitbhanu

Stayed 4 nights in Feb 2025

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and very clean! The staff are all so friendly and helpful. The breakfast buffet is amazing! Would highly recommend this property!
Stayed 2 nights in Feb 2025

10/10 Excellent

Marcia

Stayed 2 nights in Jan 2025

10/10 Excellent

Kailee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

VAIBHAV

Stayed 2 nights in Jan 2025

8/10 Good

shree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Jan 2025