Cozumel Ski Resorts

The chairs were hard and uncomfortable. There was not enough shade. Need umbrellas for lounge chairs.

Every staff member is professional and polite. Well maintained facility.

Room was nice, but not wonderful. Main restaurant doesn’t have AC (Eating in sweltering temperatures is rough). Food is good though. No robes/slippers (Other resorts on the island have them in all their rooms). Flooring in the rooms is ice-cold so slippers would be nice. Staff is friendly but not Super Friendly. Entertainment was outstanding. Wildlife everywhere, which is wonderful. Glass water bottles that they make you use are outrageously heavy. The floor is beautiful and the water is warm. The bartenders at the pool are not very happy. Their drinks are ok. Water aerobics is fun. The resort grounds are beautiful. The bathroom floors at the pool are slipperier than an ice-skating rink.

Beach was beautiful. There were a couple of sargassum days but they worked really hard to keep it clear. Staff was nice, especially in the buffet restaurant. Those servers were on top of it. Food was subpar, two restaurants that were alacart were either closed or hard to get a reservation even with the upgraded room. Room was very outdated, but it is an island so some leniency probably needed for construction limitations. Pool was also not great as in the adult pool most of the pool was too deep to stand. We would 100% go to Cozumel again, but not this resort.

I have stayed at this property over twenty times. The staff is great. Staff remember you from previous stays. Room was clean and AC is great. Breakfast is always good. The property is beginning to show its age. My only complaint was the WiFi was spotty. In the past I never had WiFi issues and it seemed that way in most areas of the hotel. Overall another great stay, I will stay there again.

Great place and location