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El Cozumeleño Beach Resort - All Inclusive

3.5 star property

Photo gallery for El Cozumeleño Beach Resort - All Inclusive

Aerial view
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Exterior
Premium Sky Top Room
Buffet

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪17 min walk‬
  • Place, Isla Cozumel Biosphere Reserve
    ‪10 min drive‬
  • Place, Chankanaab National Park
    ‪19 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪9 min drive‬

Room options

View all photos for Garden View

Garden View

Garden View

  • Partial ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top Room

Premium Sky Top Room

Premium Sky Top Room

7.4 out of 10
Good
(18 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

On the beach, sun-loungers, beach umbrellas, beach towels
Cozumel Hotel & Resort - All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.0 out of 5, Very good, 1,328 reviews
The price is AU$309
includes taxes & fees
1 Apr - 2 Apr
Cozumel Hotel & Resort - All Inclusive

About the area

Cozumel

Located in Cozumel (Zona Hotelera Norte), El Cozumeleño Beach Resort - All Inclusive is within a 10-minute drive of San Miguel Church and Stingray Beach. .This all-inclusive property is 9 mi (14.4 km) from Chankanaab National Park and 9.8 mi (15.8 km) from Corona Beach.

What's nearby

  • Playa San Juan - 17 min walk - 1.5 km
  • San Miguel Church - 8 min drive - 7.1 km
  • Isla Cozumel Biosphere Reserve - 10 min drive - 5.6 km
  • Chankanaab National Park - 19 min drive - 17.4 km
  • San Francisco Beach - 30 min drive - 27.3 km

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Guido's - ‬6 min drive
  • ‪Melia Cozumel All Inclusive Golf & Beach Resort - ‬3 min walk
  • ‪El Cozumeleño Beach Resort - ‬1 min walk
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive
  • ‪La Monina Restaurante & Beach Club - ‬4 min drive

About this property

El Cozumeleño Beach Resort - All Inclusive

El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court and a health club are featured at the property. 5 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 251 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a health club, and an outdoor tennis court. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at El Cocal Restaurant, one of the property's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. Planning an event in Cozumel? This property has 5381 square feet (500 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day. A hosted evening meal is available for a surcharge daily (reservations required).
El Cocal Restaurant - This restaurant is located on the beach.
La Veranda - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Swim Up Bar - Onsite bar. Open daily.
La Pérgola - Onsite coffee shop. Open daily.
Lobby bar - Onsite lobby lounge. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Miniature golf
Tennis

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Restaurants on site

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Boat
  • Books
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Kayaking
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Personal motorised watercraft
  • Piano
  • Rowing/canoeing
  • Scuba diving
  • Snorkelling
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (5,381 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)
  • Hosted evening meal: USD 0

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 001-007-002116/2025

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

El Cozumeleño Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 391 out of 1301 reviews
Rating 8 - Good. 306 out of 1301 reviews
Rating 6 - Okay. 268 out of 1301 reviews
Rating 4 - Poor. 159 out of 1301 reviews
Rating 2 - Terrible. 177 out of 1301 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Yifat

Disliked: Cleanliness, amenities
This was by far the worst hotel experience I have ever had. It started with the horrible food—bland, poorly prepared, limited options, and often inedible. We were genuinely hungry during our stay, which is completely unacceptable. The amenities are falling apart. Everything looks old, broken, and poorly maintained. It feels like the hotel has been neglected for years, with no real effort made to keep the property safe or presentable. The room we got was not dirty, but it was moldy and extremely outdated.
Stayed 6 nights in Dec 2025

2/10 Terrible

stephen

Stayed 3 nights in Dec 2025

8/10 Good

Taylor

Stayed 5 nights in Dec 2025

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay at this resort again! Since we first arrived we were greeted with good customer service and a drink. Room as described and housekeeping would leave the room cleaned and spotless. The waiters would make sure we were attended. We especially appreciated a waiter named Hugo. He would make sure we were well attended with food or a drink. He made our stay more enjoyable. The pools were cleaned and the beach was beautiful with nice clear water. Would recommend this resort for a nice getaway.
Stayed 6 nights in Dec 2025

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the view and the service. The food was really nice and everyone was willing to help us have a great experience. The part of the maintenance is true the hotel is not new but it is clean and the service, view, beach, food, etc compensate it. The chef was always supervising the restaurant so you could always ask directly to him and he was really accesible.
Stayed 3 nights in Dec 2025

2/10 Terrible

Juliana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I spent Christmas 2025 at Cozumel Cozumeleño , and it was the worst resort experience I’ve ever had. The marketing is pure deception—what’s advertised online does not match reality. The property is crumbling: all hot-tubs were broken, malfunctioning shower doors, loose sink handles, and even a safety deposit box that barely worked. Stairs are crumbling with exposed wire making it unsafe The food was bland, repetitive, and poorly communicated. You only get certain items if you know the “secret menu” and ask for them specifically—ice cream, for example, is hidden unless you know to request it. Dining felt like a guessing game, and we barely ate because the food wasn’t worth it. Entertainment? Nonexistent. No music, no activities, not even on Christmas Eve. Guests dressed beautifully for the holiday sat around bored. The pool table was uneven, sticks had no tips, the ping-pong table was broken, and the gym was laughable—a tiny closet with one outdated machine. The front desk and activities desk gave conflicting information, leaving guests frustrated. This resort is a masterclass in marketing deception, delivering a subpar experience that feels like a scam. If you value your money and your holiday, stay far away from Cozumel Cozumeleño
Stayed 7 nights in Dec 2025

10/10 Excellent

Suzette M

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and comfortable. We did not upgrade this year to 9th floor and stayed on the 8th floor. Loved it! Had an issue with our AC but they fixed it the 1st day.
Stayed 10 nights in Dec 2025

2/10 Terrible

Jayda

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff cater to the Mexican nationals and the hotel rooms are mildewy and dirty
Stayed 10 nights in Dec 2025

6/10 Okay

Amy

Travelled with family
Liked: Staff & service, property conditions & facilities
Check in was not good. Swim up bar was not open. Room service was non-existent. Dining options limited. Entertainment was less than advertised. No in-room refrigerator or phone. But other than that it was good.
Stayed 4 nights in Dec 2025

10/10 Excellent

Burton

Stayed 5 nights in Dec 2025

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities
We booked El Cozumeleno because it was advertised as great snorkeling right off of the beach and it fully lived up to that so we’re happy. The place is a bit run down but great snorkeling and an awesome balcony view makes up for a lot. Also a nice beach with drink and food service. The staff is great and especially the servers/waiters highlighted in particular by Carlos and Aldo, both of whom made us feel so welcomed. It would be nice with more restaurant choices, and since we had poor experiences at the supposedly nicer one twice, we simply dined at the buffet restaurant by the beach with great views instead. They really need to work on upgrading the quality of food in the inside restaurant. Considering that this was one of the lower priced hotels on the island, it is definitely worth it, especially for families where luxury is not needed. However, due to lack of restaurant choices stays of more than 5 nights is probably not recommended.
Stayed 9 nights in Dec 2025

8/10 Good

Julie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
What stood out for us was the staff! We enjoyed our week getting to laugh with Paulino, Oscar, Hugo. Order the bartender special :) Make reservations for dinner & enjoy the delicious lasagna! We did encounter a plumbing issue during our stay, but it was handled quickly & efficiently.
Stayed 5 nights in Dec 2025

6/10 Okay

Tatum

Liked: Cleanliness
We absolutely love staying at the El Cozumeleño but this time it was different. The housekeeping service was the bare minimum. We had the sign on our outside of our doorknob
Stayed 7 nights in Dec 2025

2/10 Terrible

Anuleka

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They didn't offer any shuttles . Our room was very old room with a loud ac that didn't work. It was over 76 f in our room every day. No Internet. No phone. They didn't give us a different room and manager Julio offered 2 night gift voucher for off season but we declined . They checked ac issues and confirmed the they were going to put room into maintenance mode. We had room experience It was hot and 2 sleepless nights . Room also had drainage issues, no working Internet on the property no plugs in room for charging personal equipment. Nothing was good about the room except ocean view. The rooms we got were over 50 years old .
Stayed 2 nights in Dec 2025

2/10 Terrible

Ranam, West Bloomfield

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist was so rude. The hotel room was run down
Stayed 1 night in Dec 2025

2/10 Terrible

Prasanth

Stayed 1 night in Dec 2025

8/10 Good

Samuel

Staff members were kind and helpful. Room was slightly musky smelling. Large room with no refrigerator seems odd but ok. But overall was good and pleasant place to stay.
Stayed 4 nights in Dec 2025

2/10 Terrible

Bowen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cockroaches in the rooms. After several days, we had to ask them to clean our room. The rooms are in disrepair and even found some areas to be completely unsafe.
Stayed 4 nights in Dec 2025

8/10 Good

Jeffrey, lacrosse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great, always courteous and pleasant. The cleaning staff was great also. The weather could have been better, lots of rain, but still a lot of sun.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jodi

Stayed 7 nights in Dec 2025

2/10 Terrible

Martin

Disliked: Cleanliness, amenities, property conditions & facilities
The entire resort was horrible! Left 1hr after arriving
Stayed 4 nights in Dec 2025

10/10 Excellent

Danielle

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Enjoyed our family vacation! Can’t wait to return!
Stayed 5 nights in Dec 2025

8/10 Good

Michelle, Prince George

Travelled with partner
Liked: Staff & service, amenities
The view from the room was spectacular. The beach was beautiful and the snorkelling was amazing right at the beach. Friendly helpful staff. Awesome food. Room was spacious, but the bathroom needs updating.
Stayed 13 nights in Nov 2025

6/10 Okay

Cheryl D

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was very courteous, helpful, and friendly. However, was disappointed that I wasn't told by the travel agency everything would not be available to us due to seasonal differences. I vacationed about a month earlier than usual. Also, twice, we ended up paying for cab fare we already paid for... One was the ride back to the hotel from a sunset cruise excursion, the other was to the airport to go home... Already paid way in advance for shuttle to and from airport. Not a happy camper. This was my 4th time in Cozumel, and 2nd time at El Cozumeleno Resort... I will probably not come back here, sorry to say.
Stayed 6 nights in Nov 2025