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Beautiful resort, staff was super friendly, food was good. The water was murky, not swimmable. Had to walk next door for clear water, but other than that, it was great
It’s a small all inclusive resort. I’ve been to the Melia Cancun and Riviera Maya which is why I picked this resort for my visit to Cozumel. At first I was a bit dissapointed. It felt limited. The pools are small, limited bars, no beach service, small buffet area, only two reservation restaurants that were all booked but the longer we stayed I warmed up to it. The staff is very nice, found a nice beach area to the left of the resort. Very relaxing and family oriented .
Annett
Stayed 4 nights in Jul 2025
10/10 Excellent
CRISTINA
Travelled with family, Travelled with family and small children
Lovely property and attentive staff. Good food and drinks. Couldn’t swim due to sargasso seaweed on the beach… LOTS of it. Otherwise great
Eat a meal at La Langosta
Friendly and accommodating staff. Property is in a nice location at the north end of the island. Lots of activities for kids and adults. Would definitely come back!
Hazel
Stayed 7 nights in Jul 2025
10/10 Excellent
Easton Joseph
23 July 2025
Liked: Cleanliness, staff & service
Easton Joseph
Stayed 4 nights in Jul 2025
6/10 Okay
maida
Travelled with partner
22 July 2025
Liked: Cleanliness, staff & service
We couldn’t use a beach for 2/3 of our stay, because of sea weed. They veer cleaning beach for 4 days, with 1 employee and smallest truck.
The staff is friendly and welcoming in the hotel, bars and dining areas. The people at the front desk are incredibly helpful. The system for reserving cabanas and the staff who run it are not as helpful. We made a mistake in reserving got yelled at and then got no service on the beach for the second week of our stay.
The property is beautiful. We stayed in the Level Up rooms on the on beach. While there was a ton of seaweed in the ocean and really not swimmable, the resort next door had none and that is where we went for snorkeling and swimming. The staff were excellent. The swim up bar was awesome, but it was closed for the last three days we were there and that was a bit disappointing but the lobby bar was open and staff made sure we had drinks when needed. The food is just okay, but we did not have high expectations so it was fine. Breakfast in the Fish House never disappointed. We all had some sort gastrointestinal issues and could have been from the buffet as it was hot and a lot of flies. I would most definitely visit again, but never again in July as it is just too hot.
Great customer service. Staff at the Buffett was fantastic from the gentleman making omelets to the wait staff. Bartenders were great as well. Housekeeping did a great job daily.
The cleanliness is top notch. Hotel staff are very friendly. There’s variety of food to choose from. If you prefer quietness away from the hustle and bustle downtown this is the place for you.
Everything was beautiful and everyone was sooo welcoming. The staff nice and felt safe. The property was cleaned every day. The food was good. The shows were cool. The beach beautiful!
We loved EVERYTHING from this resort. Our concierge Alfonso was always very attentive. Our room was always clean. Food and restaurant staff were amazing.
The only thing we really liked from our stay was how quiet the hotel was. We had high expectations but it failed. We found hairs on our shower, the food was not good , service was ok but experienced better service at other hotels. I don’t think it is worth it .
My husband and I truly had a wonderful time. Really the only thing that I could want to improve on would be the food at the buffet. I feel like if more authentic Cozumel/Mexican food was served that people would be more able to enjoy it. Italian night not so great and Asian night was OK. I will say there was one dish that was absolutely amazing and that was the chicken dish. It was thighs and drumsticks and a really yummy Asian sauce. We did have a delicious lunch one day with this pork and Verde sauce with cilantro rice. That was absolutely awesome! There ar