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Moon Palace Cancun - All Inclusive

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Dates

August 2025

September 2025

Superior Governor Ocean Front Suite - King Size Bed

Superior Governor Ocean Front Suite - King Size Bed | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All-inclusive

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Xoximilco
‪10 min walk‬
Moon Palace Golf Club
‪16 min walk‬
Riviera Cancun Golf Resort
‪10 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪9 min drive‬

Room options

Superior Honeymoon Suite - King Size Bed

Very good

45 sq m
Partial sea view
Sleeps 2
1 King Bed

2 bedrooms, premium bedding, down duvets, memory-foam beds

Superior Deluxe Garden View

45 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Superior Governor Ocean Front Suite - King Size Bed

111 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

90 sq m
2 bedrooms
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Good

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Governor Suite - King Size Bed

Exceptional

90 sq m
Ocean view
Sleeps 4
1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

Exceptional

38 sq m
1 bedroom
Golf view
Sleeps 2
1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

Good

46 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

Very good

90 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

90 sq m
2 bedrooms
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Similar properties

9 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

26 Aug - 27 Aug

About the area

Cancun

Located in Cancun, Moon Palace Cancun - All Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. .This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins.

What's nearby

Xoximilco - 10 min walk - 0.9 km
Moon Palace Golf Club - 16 min walk - 1.3 km
Riviera Cancun Golf Resort - 10 min drive - 7.3 km
Delfines Beach - 19 min drive - 20.7 km
Iberostar Cancun Golf Course - 22 min drive - 20.3 km

Getting around

Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

‪Lobby Bar - ‬8 min drive
‪Grand Lobby Bar - ‬6 min drive
‪Grand Central Buffet - ‬8 min drive
‪Momo teppanyaki Resturant - ‬8 min drive
‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools

Moon Palace Cancun - All Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 11 bars/lounges, or 9 swim-up bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

A complimentary manager's reception is offered each day.

Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.

Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.

Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Miniature golf

Soccer

Volleyball

Kids club

Lessons/classes/games

Aerobics

Bartending

Dancing

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site

Food and drink

11 bars/lounges
16 restaurants
2 coffee shops/cafes
9 swim-up bars
A poolside bar
Coffee and tea in common areas
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Agra
Los Caporales
Momo Teppanyaki
Riviera Maya
Trattoria

Things to do

2 outdoor tennis courts
27-hole golf course
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Karaoke
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

36 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible shuttle
Front entrance ramp
Handrails in stairways (60 centimetre high)
Lift (199 centimetre wide door)
Smooth flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

16 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Renovated entire property - January 2020
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Memory foam mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch smart TV with cable/satellite channels
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Meal delivery service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Cheryl A

13 May 2025

Liked: Staff & service, amenities

Resort is big. Pools are nice. Restaurants were good except the buffet.

Stayed 7 nights in May 2025

10/10 Excellent

Nicole

Travelled with family

13 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Moon Palace Sunrise was lovely. There are 3 Moon Palace hotels located next to one another. They are very safe, within a gated setting. We were in the Sun Rise. The Sunrise has the multiple pools that are usually shown in the advertisement pictures. The other two hotels have pools but not ones that look and feel as relaxing and beautiful as the Sunrise pool area. The staff were friendly, tips are already included so completely optional. The room and facilities are clean. All inclusive includes all drinks and food at restaurants, mini fridge in room, room service, mini golf, all arcade games and ping pong and air hockey-basically everything you need or want. They are very clear if there is an activity or situation where you have to pay. My only annoyance was the constant check in with me to see if I wanted an excision or to spend 90 mins at a sales pitch to get a day pass to the main Grand Moon Palace hotel that has the water park. I walked there and was not impressed and did not feel like I missed out by not taking them up on the day pass. The Sunrise pool has kiddy slides and fun water park kiddy stuff, the other hotel had a single slide for adults and bigger kids. I did not see the waterpark in Grand, but not sure I was missing out. The beach is beautiful but there was seaweed on the shore making swimming less appealing. They did a great job trying to clear it daily. Other than that, a Fantastic, relaxing vacation. Lots to do, beautiful scenery, and friendly staff!

Stayed 3 nights in May 2025

6/10 Okay

Mecca

13 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

Claudia

Travelled with family and small children

13 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I did not like the limitation that if you don’t stay for at least three nights there is no transportation

Stayed 3 nights in May 2025

6/10 Okay

Amanda

Travelled with family

12 May 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

This property looks like it’s going to be great; however, the food is NOT good. Pepe’s Pizza was seriously the only food I would recommend even after visiting the nicer, reservation required establishment. The beach is awful. The pool is nice and HUGE. Room service trays were not picked up for 24 hrs and delivery to the room took well over an hour. The timeshare group called our room daily at 8:30 am and 9 am to get us to setup up a tour and mtg. This is our 10th time to Cancun and I wouldn’t recommend this resort.

Stayed 3 nights in May 2025

10/10 Excellent

Jashae

Travelled with family

11 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Moon Palace Cancún is a beautiful resort. Everything you need in one place. The staff were extremely friendly. The food was excellent with so much to choose from for every taste bud. We had entertainment day and night. I was very happy that I chose this resort for my vacation. Definitely will be back. You are treated with exceptional hospitality. I loved it there.

Stayed 3 nights in May 2025

2/10 Terrible

ONA, Va Beach

Travelled with family

11 May 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Manager argued with us about the oceanfront room we selected…once we arrived they were adamant on giving us a room with a partial view. There was no distinction online and the room should’ve been a king but they pushed 2 beds together. Tried to upsell us a 25,000 dollar member package and drinks were terrible as well as food selections. We stayed at Moon palace Sunrise. If you were not staying at moon palace the grand…don’t expect any frills.

Stayed 4 nights in May 2025

10/10 Excellent

Donika

Travelled with family

11 May 2025

Liked: Amenities

Food was amazing not one placed missed. Staff is friendly and attentive for anything we needed. The rooms were outdated that’s the only complain but overall an amazing resort

Stayed 5 nights in May 2025

10/10 Excellent

Arun

Travelled with family and small children

11 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recently stayed at this resort and had an absolutely amazing experience! The property is stunning—beautifully landscaped with breathtaking views and a peaceful ambiance. The rooms were spacious, clean, and thoughtfully designed with all the comforts of a luxury getaway. The staff went above and beyond to make sure we felt welcomed and pampered throughout our stay. The resort offers a wide range of activities, from relaxing by the pool to exploring nearby attractions, and the spa was a true highlight—so rejuvenating! Dining options were fantastic, with delicious meals and excellent service. Whether you’re looking for relaxation or adventure, this resort has it all. I can’t wait to return and highly recommend it to anyone looking for a memorable and relaxing escape.

Stayed 4 nights in Apr 2025

2/10 Terrible

Eiffel

Travelled with family

9 May 2025

Liked: Cleanliness, property conditions & facilities

Most of staff are liars. We last some of our time because those people. This location has some very nice people but they have very bad people to work there. We like Moon Palace but we not going there anymore because those liars

Stayed 4 nights in May 2025

10/10 Excellent

Cheng L

Travelled with family and small children

8 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Place was nice and staffing was helpful and friendly.

Stayed 6 nights in Apr 2025

10/10 Excellent

Taoufik

8 May 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

TING

6 May 2025

Liked: Cleanliness

Stayed 4 nights in Apr 2025

2/10 Terrible

Salina

6 May 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Apr 2025

6/10 Okay

Jasraj

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

we didn’t receive credits for the stay but the resort was really nice.

Stayed 4 nights in Apr 2025

6/10 Okay

Malcom

5 May 2025

Stayed 6 nights in Apr 2025

10/10 Excellent

Jaimon

Travelled with family

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 3 nights in May 2025

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Safe

Stayed 2 nights in Apr 2025

8/10 Good

Guy

Travelled with family

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best all inclusive for food! Beautiful pools! Very happy with Moon Palace. Going back next Easter

Stayed 7 nights in Apr 2025

8/10 Good

Vern, Sherwood park

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice stay. Perfect balance

Stayed 7 nights in Mar 2025

8/10 Good

Gissella Katherine

3 May 2025

Stayed 2 nights in Apr 2025

8/10 Good

Carolyn

3 May 2025

Stayed 4 nights in Apr 2025

8/10 Good

Shynita

1 May 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Apr 2025

10/10 Excellent

Erin

Travelled with family

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our first time at an all inclusive with our boys, age 9 and 11. The experience could not have gone better. There were a lot of activities, pool was awesome, service staff was outstanding. We loved the nightly entertainment, and the food was great. Cornelio at Los Caporales went out of his way to make us a special dessert on our last night. Negatives- beach had a lot of seaweed, though they tried to keep it clean. We loved the pool, so this did not affect us. Also, the sales pitch at the beginning to look at another part of the resort went on too long- we had to say "no" too many times, the guy was pushy and didn't let it go. But, other than that, an absolutely perfect trip. Will definitely be back!

Stayed 4 nights in Apr 2025

10/10 Excellent

Mingming, Fullerton

Travelled with family and small children

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very beautiful and excellent place . Will definitely come back again.

Stayed 2 nights in Apr 2025

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Moon Palace Cancun - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information