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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property

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Outdoor wedding area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Parking included

Explore the area

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Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪8 min walk‬
  • Place, Punta Sam Beach
    ‪3 min drive‬
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

9.2 out of 10
Wonderful
(92 reviews)
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

9.6 out of 10
Exceptional
(35 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.6 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

8.8 out of 10
Excellent
(14 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Punta Sam

With a stay at Excellence Playa Mujeres - Adults Only All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This all-inclusive property is 6.2 mi (10 km) from North Beach and 14.8 mi (23.7 km) from La Isla Shopping Mall.

What's nearby

  • Mujeres Beach - 8 min walk - 0.7 km
  • Punta Sam Beach - 3 min drive - 1.8 km
  • Punta Sam Ferry Terminal - 3 min drive - 1.8 km
  • Playa Mujeres Golf Club - 4 min drive - 2.8 km
  • North Beach - 47 min drive - 9.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪The Deli - ‬6 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Cafecito - ‬5 min drive
  • ‪The Market Kitchen - ‬7 min walk

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

7 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Make yourself at home in one of the 450 guestrooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Oregano, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 7 poolside bars.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Oregano - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Excellence Playa Mujeres
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Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1084 out of 1437 reviews
Rating 8 - Good. 197 out of 1437 reviews
Rating 6 - Okay. 94 out of 1437 reviews
Rating 4 - Poor. 25 out of 1437 reviews
Rating 2 - Terrible. 37 out of 1437 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Marilyn, Tucson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing!! Our rooms were always cleaned and turned down at night. We celebrated our 50th wedding anniversary and each evening our room was decorated. Amenities were abundant and we truly were in paradise!
Stayed 5 nights in Dec 2025

10/10 Excellent

Dennis Brian

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and very clean. The staff and accommodations were excellent. Look forward to returning again.
Stayed 6 nights in Oct 2025

10/10 Excellent

Kristi

Stayed 2 nights in Dec 2025

4/10 Poor

Dermot

Travelled with family
Liked: Cleanliness
Staff was extent above and beyond Food was mediocoe
Stayed 7 nights in Dec 2025

10/10 Excellent

Genevieve

Liked: Cleanliness, amenities, property conditions & facilities
The entertainment stafff went above and beyond. As did the beef staff at club excellence We very much enjoyed the pickleball and volleyball
Stayed 7 nights in Dec 2025

6/10 Okay

Darren Wayne

Travelled with partner
Liked: Cleanliness
This resort stated they had updated, however the update seems to be electronics mainly and small wall decor. We also had AC issues and were moved to a non updated room which unfortunately also had AC issues and wouldn’t go below 76 degrees in the room. Food sadly was also a let down as we tried four different restaurants and we left hungry to say the least. Overall I’d say they have awhile to go to renovate to make this resort back to what it once was. Priced right compared to other resorts in our opinion just needs some help from the entrance to the rooms.
Stayed 3 nights in Dec 2025

4/10 Poor

Behrooz

Travelled with family
Liked: Cleanliness, property conditions & facilities
Apart from breakfast which was excellent, all other food at all the restaurants as well as room service food was terrible!
Stayed 7 nights in Dec 2025

10/10 Excellent

Sumandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. The staff are excellent
Stayed 7 nights in Dec 2025

6/10 Okay

Phuong-Anh Dang, Sachse

The staff and service was great but after staying at 8+ different all-inclusive resorts in Cancun, we weren't that impressed and did not understand the hype. Their sister resort, Finest, is much better in our opinion. The food was okay. Lobster House was our favorite. Breakfast buffet was good. We didn't have to wait that long at restaurants. However, the wait time for food once we were seated was incredibly long. We would wait at least 30 mins for the appetizers then the entrees so one lunch/dinner takes 2 hours. The rooms were very nice.
Stayed 4 nights in Dec 2025

10/10 Excellent

d

Stayed 7 nights in Dec 2025

10/10 Excellent

Ae

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food excellent service clean place excellent entertainment
Stayed 4 nights in Dec 2025

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities
Phone in room didn’t work. Room wasn’t clean. Moved room 3 times
Stayed 5 nights in Dec 2025

8/10 Good

Therese Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful amenities. Wonderful staff but slow service.
Stayed 4 nights in Dec 2025

10/10 Excellent

Peiyu

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The view is stunning! And service offered there is heavenly!
Stayed 4 nights in Dec 2025

8/10 Good

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, very clean room and pools
Stayed 4 nights in Dec 2025

10/10 Excellent

Aly Hassan and Noran, Olney

Stayed 5 nights in Dec 2025

10/10 Excellent

Zamira

Stayed 7 nights in Dec 2025

8/10 Good

Amber

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Had a beautiful time. Staff was amazing. Food was great. We did change rooms the first was drity and the second was dirty and second room still had an open bottle of wine in the fridge. We did call that down to get a new one. We did ask for some sort of room upgrade but that was not offered, but still gave 5 stars review. We will return.
Stayed 6 nights in Dec 2025

8/10 Good

Eugenia

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 10 nights in Dec 2025

10/10 Excellent

Yong Ho

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff!
Stayed 3 nights in Dec 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were nice and clean, resort was quiet
Stayed 5 nights in Dec 2025

10/10 Excellent

Roxanne

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 7 nights in Dec 2025

10/10 Excellent

Angelo

Stayed 5 nights in Dec 2025

10/10 Excellent

Claudia

Stayed 5 nights in Dec 2025