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I became I'll while at the property from medication I was taking. I was with my daughter who was interviewing for a job in town. I called down to the desk and asked for late checkout. They could not have been nicer! They asked if they could do anything to help including sending some herbal tea. Anything at all. I appreciate the concern and care when of late, that is not always the norm. St John's Resort is truly beautiful as well. The grounds and facilities are gorgeous. I'll be back when I'm feeling better!!

Loved the entire stay friendly staff, cleanliness of the Hotel, vibrant atmosphere, delicious food, prompt service, massive casino, valet parking, shuttle service etc. Top Tier Service ❤️❤️❤️❤️

I must say, I had an amazing and relaxing stay at Royal Park. The pictures truly don’t do it justice; the property is absolutely beautiful, picturesque, and incredibly charming. It’s located in a quaint area and manages to feel both luxurious and cozy at the same time. The staff was wonderful; everyone was so kind and welcoming. I had breakfast at Park 600, and it was excellent. The portions were very generous, and the Peach Palmer drink was absolutely delicious. My room was excellent as well. The creek view was peaceful and relaxing, making it the perfect place to unwind after a long day. Although the hotel was very busy, especially in the lobby with multiple events taking place, you would never know it once upstairs in the room. It was quiet, serene, and I slept like a baby. The bedding was extremely comfortable, and housekeeping was prompt and attentive, adding to the overall pampered experience. I loved every bit of my stay here. Next time, I’ll definitely take advantage of the valet parking just to elevate the pampering experience even more. I traveled to Rochester from Massachusetts for a graduation, and after all the festivities, I genuinely looked forward to returning to the hotel each night. Wonderful place, oh and the lobby smells divine!

Clean

Very clean and Great location!!!

I know someone new bought the Inn on Ferry St, but that doesn't excuse the extremely dusty condition of my room, or the lack of any type of window shade to block the sun out. I've stayed at the Inn several times before COVID, and this new owner may want to restore some of the amenities that made staying at the Inn feel more home-like with breakfast for example. I checked in when it was raining and the clerk didn't offer any assistance on getting to my room that was outside and two buildings down. When I got in the is building I discovered steep stairs and then a different flight of steep, but narrow stairs to get to my room. Why don't they offer to help you get your bags to your room? I would gladly tip for the help. The location is great, but when the woman asked me how my stay was at check out and I told her the truth, her response that the new owner was doing a multi-million dollar renovation. How does that apply to the cobwebs and dust along the top raiing and vents to my room?