Book Úrsulo Galván hotels

Pool and waterslides awesome, kid's club staff were trustworthy, wish the kids club outdoor play area was available during our stay to make it more enticing for children to go.

Well, I’ll start with the pros. The hotel and staff are great. Now, I’m assuming they must have paid for any reviews that say the food is 5 stars. First thing I tried: The outdoor “tiki taco” serves stale chips and shriveled-up hot dogs and something resembling a taco tasted so bad everything out there the cheese stuff for the nachos tasted like bargain brand artificial gross I figured that the steak restaurant would be good; you needed to come early and wait in line, so it has to be yummy, I thought. Wrong; they started it off with some stale bread in a cast iron dish. Tasted like Wonderbread that was left open for a few days. The steak and shriveled-up French fries were so disappointing; both of our steaks were overcooked and tough. I thought, “OK, maybe they can only do Mexican food well,” so when we woke up, we tried the breakfast buffet. Kinda like a hometown buffet but with worse food. The worst part was the Mexican food; I’m from Arizona and love Mexican food, and this was just “glop.” They don’t even have tortillas; that’s not a joke; seriously, they don’t have tortillas at the buffet. There is nowhere else to eat close to the hotel, so you are stuck with it unless you Uber to town. No hot tub. Also, they have a separate bar and areas for people who pay for the elite club. I’m glad I didn’t pay for it because it’s all the same food. The pizza in the buffet is the same as the busted Italian restaurant. The hotel is beautiful, but the food is so bad.

Cleanliness 12/10 Location 10/10 Room 10/10 Beach 10/10 Food 6/10 Drinks 9/10 Staff 9.5/10 Not sure why there were things not included in the all-inclusive package. You have to read the fine print (ice cream not included!) Also there was no dish, dishwasher or laundry soap. On the bright side there is a mall and grocery store just outside the gate. Food was ok, but most ppl order lunch from the beach bar so it gets quite backed up. The wait staff are great, as is the beach, the hotel and the rooms.

Loved it

Good trip with the family, quality of food needs some work

Pool nice Food fair Staff friendly