6/10 Okay
Stacy
Travelled with family and small children
21 Mar 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked 7 days through Expedia for our family; 2 children & 2 adults. I chose the standard room that had options for 1 king bed or 2 queen. I specified 2 queens, since we had 4 people on the reservation. Upon arrival, the check in process was a nightmare. We stood in line for approximately 1 hour until it was our turn to check in. It was busy, but also their processes are super lengthy & inefficient. We were given a room key to the most outdated hotel on the property. There was only 1 bed, no pull out or couch & the door & windows were frosted, so we felt like we were in a box. We asked to be switched to a 2 queen room & they made the accommodation quickly for us. The room did not have a patio or balcony & literally felt so claustrophobic. The property itself was nice & the kids loved the slides & pools. Food took a long time no matter which bar or waiter you ordered from, but the food was decent. We had a nice time, as we joined family there, but I would not stay here again unless I booked a nicer, more updated room with a view. Obviously that was my fault, because we didn’t know what to expect. The room descriptions weren’t very clear, as they said some of the standard rooms had balconies, so we didn’t know until we arrived. Staff was friendly, the Doctor on staff (Dr. Ivan) was simply amazing & everyone was helpful. The rooms were really my only complaint. Thank you!
Stacy
Stayed 7 nights in Mar 2025