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KASA Hotel Parota

3.5 star property

Photo gallery for KASA Hotel Parota

Bar (on property)
Luxury Condo, 3 Bedrooms, Kitchen, Pool View | View from room
Lobby
View from room
Penthouse, 1 Bedroom, Private Pool | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Calle Prol. Sayil, Lotes 3 y 4, Aldea Zama, Tulum, QROO, 77780
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Hospital de Tulum
    ‪17 min walk‬
  • Place, Jaguar Park
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Luxury Condo, 3 Bedrooms, Kitchen, Pool View

Luxury Condo, 3 Bedrooms, Kitchen, Pool View | View from room

Luxury Condo, 3 Bedrooms, Kitchen, Pool View

  • 194 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Kitchen, Pool View

View from room

Luxury Apartment, 2 Bedrooms, Kitchen, Pool View

  • 150 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 Bedroom, Kitchen, Pool View

Luxury Suite, 1 Bedroom, Kitchen, Pool View | Living area

Luxury Suite, 1 Bedroom, Kitchen, Pool View

  • 122 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Penthouse, 2 Bedrooms, Private Pool, Pool View

Terrace/patio

Deluxe Penthouse, 2 Bedrooms, Private Pool, Pool View

  • 269 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Studio, Kitchen

Studio, Kitchen

Studio, Kitchen

  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse, 1 Bedroom, Private Pool

Penthouse, 1 Bedroom, Private Pool | Terrace/patio

Penthouse, 1 Bedroom, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • 221 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View

Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View | Balcony view

Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View

  • 321 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds and 1 Double Sofa Bed

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About the area

Tulum

Located in Tulum (Zama), KASA Hotel Parota is within a 10-minute drive of Temple of Doom and Cenote Cristal. .This hotel is 3.1 mi (4.9 km) from Tulum Mayan Ruins and 3.6 mi (5.8 km) from Playa Paraiso.

What's nearby

  • Dos Aguas Park - 13 min walk - 1.1 km
  • Hospital de Tulum - 17 min walk - 1.5 km
  • Jaguar Park - 2 min drive - 1.4 km
  • Hunab Lifestyle Center - 3 min drive - 1.8 km
  • Tulum Mayan Ruins - 12 min drive - 6.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪Coco Cafe - ‬14 min walk
  • ‪Nimeño Bakery - ‬3 min walk
  • ‪Jasmine - ‬14 min walk
  • ‪La Baguette - ‬14 min walk
  • ‪Rossina - ‬9 min walk

About this property

KASA Hotel Parota

KASA Hotel Parota offers 18 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 18 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride on the complimentary shuttle, which operates within 5 km.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
KASA Hotel Parota has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle up to 5 km
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Free area shuttle
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Built in 2017
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 232 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kasa Hotel Residences Tulum

Kasa Hotel Residences

KASA Hotel Parota Tulum

KASA Parota Tulum

KASA Parota

Kasa Hotel + Residences

KASA Hotel Parota Hotel

KASA Hotel Parota Tulum

KASA Hotel Parota Hotel Tulum

KASA Hotel Parota Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 301 out of 394 reviews
Rating 8 - Good. 63 out of 394 reviews
Rating 6 - Okay. 12 out of 394 reviews
Rating 4 - Poor. 8 out of 394 reviews
Rating 2 - Terrible. 10 out of 394 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jovita

Liked: Cleanliness, staff & service, property conditions & facilities
Impressive

10/10 Excellent

Erode

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and amazing hotel, very clean, room service available, very safe and secure area.

10/10 Excellent

cheyenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 4 nights in Nov 2021

10/10 Excellent

Ashura

Bbb
Stayed 3 nights in Oct 2021

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a new location and it was FABULOUS! Truly high end features, amenities, grounds, bedding, dining, etc. We were absolutely surprised and very pleased. Would stay there again and have been recommending it to our friends. Staff was wonderful too.
Stayed 4 nights in Apr 2022

4/10 Poor

Armias

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The day of our arrival we get a message stating they’ve moved us to a different property. New property was not up to par and still under construction. We were left to find our own accommodations last minute.
Stayed 4 nights in Mar 2022

4/10 Poor

Bryony

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We stayed in this hotel because of its proximity to things within the area of Tulum. We were promised free breakfast each morning which ended after day 3 as the hotel removed all the kitchen equipment and staff from the hotel. They expected us to come to another hotel to have breakfast. Front desk staff were never there and we felt unsafe at night due to this. Fresh drinking water cooler was removed on the last day and no water was provided. The hotel is in a legal battle with owners and hotel is renting out rooms with this happening and guests are the ones to suffer for it. Very disappointed in this hotel and that Expedia actually booked it out.
Stayed 8 nights in Feb 2022

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, property conditions & facilities
My friends and I enjoyed our stay at this property! The staff was friendly, the bar has happy hour everyday from 4pm-8pm. I also like how secluded the area was but it was still close to everything we needed. The only complaint I have is that it was a struggle getting clean towels everyday but the hotel tried to accommodate as best they could. Thank you! I would stay again.
Stayed 3 nights in Feb 2022

10/10 Excellent

nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kasa Parota was incredible. My stay here was pleasant and all the staff were friendly and helpful.
Stayed 5 nights in Feb 2022

4/10 Poor

Kham

Liked: Cleanliness, property conditions & facilities, room comfort
Surprided
Stayed 2 nights in Feb 2022

8/10 Good

David, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a great, modern room with full kitchen and porch along the pool (last time it was with a private balcony over looking the pool). Room had all we needed and we were treated by all of the hotel staff like VIPs. Location was safe and walking distance to the Puebla area. Breakfast was good, but not spectacular (we are vegetarians, so this may have complicated things for them) What most disappointed us about our stay was that the electricity was turned off at 7am (the day of our departure). So that meant no lights, no media, no WIFI, and worst, no water for coffee, toilet flushing, or showers! It was due to some maintenance being performed by the city in the area, so out of the control of the hotel. But we were only told about this via text at 10:30pm the night before. In any case, the staff really did their best to help us work through the issues with buckets of water pulled up from their well. But this serves as a cautionary tale for those choosing to stay in a hotel without a backup generator system.
Stayed 1 night in Feb 2022

8/10 Good

David, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. And the room was large and a great value for money. Area was safe, but not close to many dining options. So we ate at the hotel, where the food was not very exciting and the beer was served in cans and was warm.
Stayed 1 night in Jan 2022

10/10 Excellent

Adi Sela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2022

8/10 Good

Chiamaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2021

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Michaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff, very nice rooms
Stayed 2 nights in Dec 2021

10/10 Excellent

STEPHANIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel. The only dislike was we couldn’t really utilize the pool. The water was super cold.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jan 2021

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and property were amazing!! Definitely recommend.
Stayed 3 nights in Dec 2021

10/10 Excellent

Percy D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the new construction around the property.
Stayed 5 nights in Dec 2021

8/10 Good

Thiara Ramirez

Stayed 3 nights in Dec 2021

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So relaxing

The room was absolutely beautiful and walked right to the pool. Was like 15 min from the beach in taxi. But the area is so calm
Stayed 3 nights in Nov 2021

10/10 Excellent

Desiree Li

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the pool were amazing
Stayed 5 nights in Nov 2021

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel with very comfortable beds.

Very beautiful hotel with comfortable beds. We enjoyed every bit of our stay there. Breakfast was good too. The staff is also friendly and even printed out documents for us, that we needed. There was not much sun at the pool, but that is the only slightly negative part I can think of and that the area around it was a little confusing to navigate, at least for us.
Stayed 3 nights in Nov 2021