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Copal Tulum Hotel

4.5 star property

Photo gallery for Copal Tulum Hotel

Couples treatment room(s), body treatments, aromatherapy
Creator video
2 restaurants, breakfast, lunch, dinner served; international cuisine
43-inch Smart TV with satellite channels, TV, Netflix
Exterior detail

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪11 min walk‬
  • Place, Hospital de Tulum
    ‪16 min walk‬
  • Place, Jaguar Park
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪46 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 108 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 154 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 165 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 215 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Single Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 214 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 288 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

Similar properties

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KAN Tulum Hotel
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  • Pool
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  • Parking included
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4.5 out of 5, Wonderful, 98 reviews
The price is AU$149
includes taxes & fees
30 Apr - 1 May
KAN Tulum Hotel

About the area

Tulum

With a stay at Copal Tulum Hotel in Tulum (Zama), you'll be a 5-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins. .This luxury hotel is 3.4 mi (5.4 km) from Tulum Beach and 11.6 mi (18.7 km) from Xel-Há Park.

What's nearby

  • Dos Aguas Park - 11 min walk - 1.0 km
  • Hospital de Tulum - 16 min walk - 1.4 km
  • Jaguar Park - 17 min walk - 1.5 km
  • Hunab Lifestyle Center - 17 min walk - 1.5 km
  • Tulum Mayan Ruins - 8 min drive - 6.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Coco Cafe - ‬13 min walk
  • ‪Jasmine - ‬13 min walk
  • ‪Olio - ‬18 min walk
  • ‪Nimeño Bakery - ‬5 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 85 air-conditioned rooms featuring minibars and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a health club, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and bicycle tour information.
Enjoy international cuisine at Copal Gastro Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Copal Gastro Bar - This poolside delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 672 out of 1000 reviews
Rating 8 - Good. 149 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 65 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I nice place to stay
Stayed 7 nights in Dec 2025

8/10 Good

Aruvita

Great hotel, restaurant was good but v slow service
Stayed 2 nights in Dec 2025

8/10 Good

Aruvita

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel ambience, location, staff were all v good Restaurant was ok, otherwise would have rated higher - v slow service and only one server for the whole restaurant
Stayed 3 nights in Dec 2025

8/10 Good

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Wasn’t the best but it wasn’t bad I think there is better hotels in Tulum
Stayed 3 nights in Dec 2025

6/10 Okay

Amy, Huixquilucan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lo descrito en su página, en relación a lo que ofrece el hotel, con lo que recibes no es lo mismo, como servicio de TV, cafetera, etc. El colchón es muy malo, perjudica la espalda.No hay basurero en la recámara ni caja de pañuelos deshechables, falta de iluminación en recámara y baño. La puerta desde el pasillo hacia nuestra terraza no tenía manera de cerrarse. Las toallas de la alberca deshiladas e incluso hasta rotas. El hotel, a pesar de verse bonito no es un hotel amigable para poder pasar un día relajado en su alberca, que estaba incluso sucia. Por la ubicación y costo seguramente podrán encontrar un mejor hospedaje.
Stayed 7 nights in Dec 2025

6/10 Okay

Lisa

Disliked: Cleanliness, amenities
The jungle vibe of the hotel was very cool! All of the staff were very friendly and helpful. The citrus water at reception was very refreshing upon arrival. We only ate at the international restaurant and room service which were always timely and delicious. Bike rental right at the hotel was also very nice and affordable which we used several times. The hotel was a pickup place for several activities which was very handy. Our room was on the 2nd floor and very large, private and quiet. You get 2 complimentary bottles of water in your room the first night. What was missing that brought it down to average - pools are not heated and were freezing. There is no whirlpool with actual massage jets and heat. There were plenty of sun loungers. The room did not have face washing towels, no iron (could purchase ironing service), no complimentary coffee (could purchase delicious Americanos from the restaurant), no complementary body lotion (could buy massage and lotion), no channels on the TV only your paid Netflix account. The very nice walk-in rain shower had very dirty walls that looked like they hadn't been cleaned in months. Definitely not what one expects from a 5-star hotel. I give it a 3 1/2 star rating.
Stayed 4 nights in Dec 2025

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2025

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities
Beautiful hotel and the aesthetic was amazing! The service was great as well!
Stayed 3 nights in Dec 2025

10/10 Excellent

Kittisak

Liked: Cleanliness
Stayed 2 nights in Dec 2025

10/10 Excellent

Sam Howe, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Dec 2025

10/10 Excellent

Randy

Stayed 4 nights in Dec 2025

10/10 Excellent

Senetha

Stayed 1 night in Dec 2025

10/10 Excellent

Lubalethu Taboka

Liked: Staff & service, amenities, property conditions & facilities
The service was incredible - I felt right at home and safe as a solo traveller. The area around the property was not very developed and taxis overcharge.
Stayed 7 nights in Oct 2025

10/10 Excellent

Senetha

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, nice location
Stayed 6 nights in Dec 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Professionalism, manners, service, bars, house keepers, property cleaners, front desk, restaurants all phenomenal ‼️ My first visit to Mexico in 20 years and I will NOT wait another 20 to come back. See you sooner Copal Hotel Tulum
Stayed 3 nights in Dec 2025

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would recommend this hotel to anyone looking to stay in Tulum. Such a beautiful hotel and kind staff. The location is really nice for a calm scene. Ivy, Max and Claudio always greeted us with a smile and helped us with any accommodations. I booked the room with the private pool and was so happy I did. The pools they have are also very nice but the private pool was a nice amenity to have.
Stayed 7 nights in Nov 2025

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivy at the front desk was exceptionally nice and gave us recommendations on things to do and places to eat in Tulum. Additionally, Max was fun to talk to and super helpful with any questions that we had. Even though my friend and I speak Spanish, all of the hotel staff seemed to be pretty bilingual and able to communicate in English if needed. We didn’t eat breakfast at the hotel, so I can’t comment on that, but the food at the Copal Bistro Restaurant (the one in the hotel) was really good. The pasta and salmon that we ordered were excellent. A little bit on the pricier side, but good food, nonetheless. The hotel was clean and room service changed our sheets every day and cleaned the bathroom and emptied the trash. No complaints there. Even though we didn’t use it, the room came with pans to cook in, plates, glasses, knives, forks, spoons, toaster, and most things needed to cook. If I ever go back to Tulum, I would definitely stay there again and would recommend others to stay there.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I couldn’t say enough good things about this property. We stayed for 2 weeks and enjoyed every single day we were there. Outside area: Beautiful and jungle like around the pool, restaurant and rooms. So well maintained. Gym: perfect little fitness studio with a treadmill, elliptical, free weights and a machine for pulls. Pools: 2 main pools - rooftop or the main pool which is long enough to swim laps if desired. Room: our studio with private pool was amazing. Excellent working a/c and fans, comfortable big bed, full kitchen facilities (dishes, pots, pans, etc) and table to eat at, living room with comfy couch and smart TV, big closet with drawers and a bathroom with good water pressure and temperature control. Service: the staff are super friendly and helpful and they do an amazing job of assisting at reception or cleaning the rooms. Extras: bike rental available for extra charge, towels for the pool or to take to the beach, spa services if desired and cold fruit water always available in reception. Area of Tulum: we thought it was ideal. Right between the beach and Tulum Town. It’s in a quiet area away from heavy traffic and has lots of stores within bike or walking distance. If I came back to Tulum, I’d for sure stay here again without hesitation.
Stayed 14 nights in Nov 2025

10/10 Excellent

Aliya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing!! Staff was very friendly and accommodating.
Stayed 1 night in Dec 2025

10/10 Excellent

Dalia

The staff was very
Stayed 3 nights in Nov 2025

8/10 Good

Regina

Stayed 5 nights in Nov 2025

10/10 Excellent

Tam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and staff was wonderful to deal with.
Stayed 5 nights in Nov 2025

10/10 Excellent

Junior

Liked: Cleanliness
Stayed 4 nights in Nov 2025

10/10 Excellent

sulsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service And close to restaurants and not 10-12 mins from the beach
Stayed 6 nights in Nov 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great location off the beaten path, inside the hotel felt like a jungle oasis, even smelled amazing especially in the rooms. Excellent service too staff was great.
Stayed 2 nights in Nov 2025