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4 stars for the specific categories you asked about, but 5 stars overall because we just really enjoyed being there. Not perfect but so much fun! In particular, re table service in the restaurant, the individual servers were great but the system needs to be improved. We didn't know if we were supposed to get full service or order at the counter and carry out items to our table, so it was awkward. A small matter in an otherwise delightful stay.

Great place for the night!

I liked being able to open the windows and get the fresh air. The view and hearing the water were amazing. Fireplace took the chill off after being out in the wind all day.

Great value for the money

From check-in to check-out, our family stay experience at this hotel was excellent, with only just a couple minor notes to pay attention to. First off, check-in with Britney was great. She is very helpful, courteous and friendly. We even got a great deal from her to secure a room for our possible visit next weekend. The breakfast crew is just excellent, super efficient in getting food replenished for us, refill coffee, clean up tables, you name it. One of the staff, whom I did not get her name, even offered to make waffle for us. Excellent service and no mess made by kids who don't know what they are doing. Waffles are perfect. Whole breakfast crew is professional, helpful, friendly and efficient. I normally don't put tips for breakfast buffet like this, but I did this time. The atmosphere just make everyone feel so welcome. Check-out with Nelly was also very pleasant. She is so helpful in getting my water bottle refilled. All in all, our stay has been excellent. A couple minor issue includes my daughter complaining about the bed being too hard. I actually felt the mattress is ok. Just preference I guess. My bed however does have a big hole in the bedsheet which I noticed when flipping open the blanket. It is kind of awkward to have housekeeping put on such a reaped bedsheet without even knowing it when making the bed. I was a bit dumbfound because I started to wonder if the bedsheet was ever changed. :( Other than that, I have no complaints. Thank you for a good stay.

Comfy bed, nice room