South Launceston accommodation with spa

The Terrence restaurant was excellent. Staff generally very friendly, except for the breakfast restaurant. They seemed annoyed when we asked for poached eggs, there were no cups left for tea or coffee. Again, they said 'aren't there any at your table". Impatient when we asked for help. We had the Balmoral suite, the view was incredible. It was a superior room and the bath was very deep and luxurious. The grounds were very relaxing.

Great location, room spotless and nicely appointed.

When we checked in our room had a strange odour. It was only when I discovered several small ants around the room that I realized the odour was an insecticide. On our last morning there were more than 100 ants on the bathroom floor which took quite a while to kill them all. At check out we rec’d an apology but nothing more. Given that this is an ongoing problem I would’ve expected more. The hotel is well located in the city and our room had a special shelf large enough to hold 2 suitcases, a great design.

Check in was extremely disappointing. The twin room I had booked and paid extra for a month in advance was unavailable, so was given a single room next to main road. Traffic noisy all night. However I did get refund of extra payment.

My party were all very impressed with cleaning standard, ammenities & supplies in the cabin. Staff were very friendly and helpful. Highly recommend this property.

Comfortable, clean, good location