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Loved my stay! We stayed for a concert at ford field and loved the available shuttle so we didn’t have to struggle with traffic and parking!

Got charged more than I agreed to pay, and never got a receipt. Would not use Hotel.com again. Staff were nice, but not super helpful. I sent a text to get some help and never received a reply.

There's so much to like about the place, starting right at check-in, which was brief. As we were ready to go upstairs we were offered a bottle of water, or a glass of champagne. Champagne, of course! Nice touch. Walking into the room was a delight. There were seven big, clean windows with shades controlled by switches on the wall. So cool. The view up and down Woodward was big-city dramatic and glamorous, especially at night through all that clean glass. The room was very large. There was a king-size bed with lots of room around it, a desk with a short divider that defined the seating area beyond that turned the large room into something of a suite. The long couch was complete with a soft afghan, and an upholstered chair facing a large flat panel TV which had external bookshelf-style speakers perched on the cabinet below. In front of the couch was a large upholstered ottoman for sitting or for stretching out your legs as you watched TV. The toilet had its own little room, leaving the bath tub and shower a few steps away in their own tiled space. The shower had a ceiling-mounted disk that dispensed rain nicely, as well as a hand-held wand that sent its stream out with good pressure. There's no shower curtain, just plenty of room. We enjoyed everything about our stay at the Shinola. It's by far the nicest and coolest place we've ever been to.

Hotel was okay but staff were unprepared. Check in was at 3pm but did not get the room till 7pm causing missed showtime.

Clean room. Friendly staff. Safe secured parking. Nice bar.

The room was clean. The staff was friendly. The casino was nice but I didn't hear machines going off at all.