I own an apartment in Sardinia, visit twice a year and always spend a night in Rome. This is by far the worst stay I have experienced. Total lack of customer service, no human presence. The floors were sticky, not clean. The coffee maker did not work, leaked water over the cabinets and floor.
When we arrived to check in, there were 5 people standing outside, that couldn't access the front gate. It was only when a guest left, that we could access the compound. We were there for 40 minutes, outside, checking in on live. The other couples were there for well over 90 minutes. That is not how you treat your customers! Thankfully, it wasn't raining!