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Hôtel Universel in Rivière-du-Loup

4.0 star property

Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Excellence Room 2 Queen Beds
Breakfast and dinner served, international cuisine
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Breakfast and dinner served, international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym

Explore the area

View map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Place, Grand Portage Regional Hospital
    ‪3 min drive‬
  • Place, Cegep De Riviere-du-Loup
    ‪3 min drive‬
  • Place, Riviere-du-Loup Saint-Simeon Ferry
    ‪9 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(113 reviews)
  • 29 sq m
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)
  • 29 sq m
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(45 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About the area

Rivière-du-Loup

A stay at Hôtel Universel in Rivière-du-Loup places you in the heart of Rivière-du-Loup, within a 5-minute drive of Musee du Bas St Laurent and Manoir Fraser. .This family-friendly hotel is 1.4 mi (2.2 km) from Cegep De Riviere-du-Loup and 1.6 mi (2.6 km) from Club De Golf De Riviere-Du Loup.

What's nearby

  • Grand Portage Regional Hospital - 3 min drive - 1.9 km
  • Cegep De Riviere-du-Loup - 3 min drive - 2.6 km
  • Parc des Chutes - 4 min drive - 3.0 km
  • Manoir Fraser - 5 min drive - 3.4 km
  • Riviere-du-Loup Saint-Simeon Ferry - 9 min drive - 8.9 km

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Subway - ‬17 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Tim Hortons - ‬14 min walk
  • ‪Mini-Putt Casse-Croûte - ‬4 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 300 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a waterslide, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Enjoy international cuisine at Restaurant - Boreal, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Rivière-du-Loup? This hotel has 183 square feet (17 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekdays.
Restaurant - Boreal - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 14 2025 to October 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40.24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 2024-11-30, 054854

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1105 out of 1935 reviews
Rating 8 - Good. 501 out of 1935 reviews
Rating 6 - Okay. 204 out of 1935 reviews
Rating 4 - Poor. 78 out of 1935 reviews
Rating 2 - Terrible. 47 out of 1935 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Holly

Stayed 1 night in Aug 2025

8/10 Good

Toby

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The king bed suite was very comfortable, and the staff were friendly, but there was no sound insulation both from inside or outside the room. We could hear other guests clearly, as well as the many motorcyclists who were staying there. Easy location to access, though not in a particularly beautiful area. The suite was relatively clean aside from a few hairs in the bathroom and on the sofa, but being that it was an animal-friendly room we were ok with that. Very happy to be able to bring our dog there.
Stayed 1 night in Aug 2025

8/10 Good

Leslie

Stayed 1 night in Aug 2025

10/10 Excellent

Yves, Sainte Anne De Madawaska

Stayed 1 night in Aug 2025

10/10 Excellent

Mallory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

Had a very nice stay while travelling through the area to the east coast. A perfect stay overnight with our family, our kid loved being able to swim in the pool after a day in the car, and the rooms were clean, comfortable and well kept. Had a fridge and a microwave which was handy while travelling. The restaurant was very accommodating, served us even though they were getting ready to close, so kind!
Stayed 1 night in Aug 2025

6/10 Okay

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Dianne

Just ok.
Stayed 1 night in Aug 2025

10/10 Excellent

Tammy

Stayed 1 night in Aug 2025

6/10 Okay

Muhammad

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is nice but is dated. Layout in unconventional and not worth the price since did not have breakfast option
Stayed 1 night in Aug 2025

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2025

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avions réservé pour la piscine, c’était très bien pour une nuit
Stayed 1 night in Aug 2025

6/10 Okay

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

allison

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool view room, nice enough, but very strong chlorine smell and no fresh air available. Also hand rail on balcony was very oxidated and dirty… but staff who came to clean it was very nice and cleaned it right up (young Mexican gentleman).
Stayed 1 night in Aug 2025

4/10 Poor

Melissa

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
This was a not a 4 star . The rooms are dated and my room on the 4th floor had a terrible smell . Similar to mould . The halls were old and tired . My friend who had a room facing the pool her room smelled so much like chlorine and it hurt our eyes. Even the towels smelled. The hotel is so very busy and so it’s loud. The only good thing was my young kids liked the pool and water slide . There was a good lifeguard who was paying good attention to the kids which was good. The hot tub was more lukewarm though. The area around the hotel is good with stores and food but you need to drive .
Stayed 1 night in Aug 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service

Nice place to take a break

Everything was nice. Pillows were not that great and only had three for two beds.
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Rooms very clean
Stayed 1 night in Aug 2025

8/10 Good

Jean-Francois, ANJOU

Stayed 1 night in Aug 2025

10/10 Excellent

zunxian

Stayed 2 nights in Jul 2025

10/10 Excellent

Sylvain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the surroundings
Stayed 1 night in Aug 2025

6/10 Okay

Omar

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 1 night in Aug 2025

6/10 Okay

william

Travelled with partner
Liked: Staff & service, amenities
Hotel was fine. In a strange area. Only things around are car dealerships.
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great pool and hot tub. Lots of amenities for families. Staff spoke English which was helpful with our limited French. Close to many restaurants and also close to the falls.
Stayed 1 night in Aug 2025

8/10 Good

Raynald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 1 night in Aug 2025