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Hôtel Universel in Rivière-du-Loup

4.0 star property

Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Reception
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Breakfast and dinner served, international cuisine
Excellence Room 2 Queen Beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Place, Musee du Bas St Laurent
    ‪18 min walk‬
  • Place, Cegep De Riviere-du-Loup
    ‪2 min drive‬
  • Place, Grand Portage Regional Hospital
    ‪3 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(118 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(48 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(57 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room

Privilege Club Room

8.8 out of 10
Excellent
(30 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(46 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Rivière-du-Loup

A stay at Hôtel Universel in Rivière-du-Loup places you in the heart of Rivière-du-Loup, within a 5-minute drive of Musee du Bas St Laurent and Manoir Fraser. .This family-friendly hotel is 1.4 mi (2.2 km) from Cegep De Riviere-du-Loup and 1.6 mi (2.6 km) from Club De Golf De Riviere-Du Loup.

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.6 km
  • Cegep De Riviere-du-Loup - 2 min drive - 1.9 km
  • Grand Portage Regional Hospital - 3 min drive - 1.9 km
  • Parc des Chutes - 4 min drive - 3.0 km
  • Riviere-du-Loup Saint-Simeon Ferry - 9 min drive - 8.9 km

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Subway - ‬17 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Tim Hortons - ‬15 min walk
  • ‪L'Estaminet - ‬4 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 300 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a waterslide, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Enjoy international cuisine at Restaurant - Boreal, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Rivière-du-Loup? This hotel has 183 square feet (17 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekdays.
Restaurant - Boreal - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40.24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 054854, 2026-11-30

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1163 out of 2014 reviews
Rating 8 - Good. 514 out of 2014 reviews
Rating 6 - Okay. 211 out of 2014 reviews
Rating 4 - Poor. 78 out of 2014 reviews
Rating 2 - Terrible. 48 out of 2014 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Blaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very busy with a big conference checking in at the same time. Wait time was quick, I was impressed
Stayed 1 night in Nov 2025

6/10 Okay

Ulandi

Travelled with family
Liked: Cleanliness
I would rather have a room that does not border the pool next time. Breakfast at the restaurant was wonderful.
Stayed 1 night in Aug 2025

10/10 Excellent

THOMAS

Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Staff was pleasant and informative!
Stayed 1 night in Nov 2025

10/10 Excellent

Jean-Francois

Business traveller
Liked: Cleanliness, staff & service, amenities
Amazing hotel super restaurant access from the hotel !
Stayed 1 night in Nov 2025

4/10 Poor

Herbert Asset Mgt

Stayed 1 night in Jul 2025

10/10 Excellent

Louis-Pierre

Stayed 1 night in Oct 2025

10/10 Excellent

Manon

Stayed 4 nights in Oct 2025

10/10 Excellent

Nathan

Stayed 1 night in Oct 2025

8/10 Good

Jorge, Chateauguay

Liked: Cleanliness, staff & service
All good ... just a bit disappointed since the indoor pool was closed for repairs.
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Stayed 1 night in Oct 2025

8/10 Good

Kevin

Stayed 1 night in Oct 2025

10/10 Excellent

Andrea

Stayed 1 night in Sep 2025

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to stop on our way to PEI
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay so much here that we booked a second time on our way back from New Brunswick. The room was spacious, and the major win was the access to the patio door directly from the room to take out our dog. We will definitely come back!
Stayed 1 night in Oct 2025

10/10 Excellent

Patricia

Stayed 1 night in Oct 2025

4/10 Poor

SCOTT

Stayed 1 night in Oct 2025

10/10 Excellent

Arthur, Walpole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilingual staff made my stay very comfortable. Recommend highly!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jo-Ann, L'ILE BIZARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the parking spot for our room, very convenient.
Stayed 1 night in Oct 2025

8/10 Good

Elissa

Liked: Cleanliness, property conditions & facilities
I usually stay here enroute from N.S. to Montreal. Well-appointed rooms. A kid-sized pool. A restaurant and b
Stayed 1 night in Oct 2025

10/10 Excellent

Ghislain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a walk upon arrival and felt safe, supper and breakfast at Boreal restaurant was delicious and decently priced!!
Stayed 1 night in Oct 2025

6/10 Okay

Margaret

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

SCOTT

Stayed 1 night in Oct 2025

10/10 Excellent

Abdul Azeez Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“A Relaxing Stay with Excellent Food and Amenities” I had a wonderful stay at Hôtel Universel in Rivière-du-Loup. The highlight for me was definitely their indoor pool — spacious, clean, and beautifully maintained. It’s the perfect place to unwind after a long drive or a busy day of travel. Their culinary team deserves special mention — the dinner and breakfast were both exceptional, offering some of the finest food in the area. Every dish was flavorful, well-presented, and prepared with great care by the chefs. Overall, it’s a great spot for both relaxation and convenience, whether you’re passing through, on business, or exploring the region. I’ll definitely be returning on my next trip to Rivière-du-Loup! We forgot an item, later called and got assistance with "Blue", She was really helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Marc, Caraquet

Stayed 1 night in Jun 2025