Punta Rassa luxury accommodation

Amazing room, good food, nice staff

The rooms definitely need to be updated

Property was very nice. Older hotel but clearly renovated after hurricane. Plenty of options for food and drink. Overall, the prices were fair and we would have enjoyed our stay much more if we’d been able to sleep. My understanding is that there was an emergency repair needed so between 1:00am and 5:00am all we heard was banging and drilling. Then we got out of bed to no water. Front desk literally looked at my husband who went to ask about the water and was ignored. Women looked at him and turned her back while laughing and talking on the phone. It could have been a guest so a little grace is given. However, when we checked out and were asked about our stay I mentioned the noise and lack of sleep. Same women said, we had emergency repair. There was no apology, nothing. While I understand things happen, empathy goes a long way and front desk staff should be trained appropriately to manage these situations. Would I stay again? Yes because otherwise it was nice. Just disappointed in front desk staff.

Newly constructed, pristine hotel. I was most worried about the valet but it was super easy. Note they do add resort fees and valet fees at check out. I would stay here again! Pool and beach area are great!!

The property was very well maintained and clean. The room was clean and well kept. We had a group of 8 and there was plenty of room within our two bedroom suite. The pool was great and the kids had a great time within the 5 pools. Service was great and the staff were super nice.

The room had a dead bug in the restroom and wad of long hair in a clot on the floor. Of our 8 day stay, the cleaning staff only cleaned our room 3 nights, which I was not happy about. We gad to go to the front desk for towels and toilet paper, due to this. For the $2500 price tag, I would expect the service to be provided. Breakfast was decent; the menu only subtlety rotates, but it did have a decent variety. The grounds are dog friendly, which is an extra fee. The hotel doesn't enforce people clean up after their pets...ruins this accommodation for others. Front desk staff was friend.