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Hyatt Ziva Riviera Maya - All Inclusive

4.5 star property

Photo gallery for Hyatt Ziva Riviera Maya - All Inclusive

9 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property video
5 bars/lounges, 3 poolside bars, swim-up bar
10 restaurants, Asian cuisine
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub

Explore the area

View map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Place, Petempich Bay
    ‪6 min drive‬
  • Place, Puerto Morelos Beach
    ‪7 min drive‬
  • Place, Puerto Morelos Town Square
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite Junior with Garden View

Living area

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

Bathroom

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Living area

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Living area

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Bathroom

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Master with Ocean View

Living area

Suite Master with Ocean View

  • 102 sq m
  • Sleeps 2

View all photos for Suite Master with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Ocean View

  • 128 sq m
  • Sleeps 4

View all photos for Tropical View Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Tropical View Junior Suite Double

8.6 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Tropical View Junior Suite King

7.8 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Ocean View Junior Suite Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Ocean View Junior Suite King

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Ocean Front Junior Suite Double

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Ocean Front Junior Suite King

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Master Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View Roof Top Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean View Roof Top Master Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Double

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Junior Suite Pool View Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Junior Suite Pool View King

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite Double

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Water Park View Family Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite King

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Double

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite King

8.4 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite -5 guests- Junior with Pool View

Living area

Family Suite -5 guests- Junior with Pool View

  • 62 sq m
  • Sleeps 5

View all photos for Family Suite -5 guests- Junior with Pool View

Bathroom

Family Suite -5 guests- Junior with Pool View

  • 62 sq m
  • Sleeps 5

View all photos for Suite Master

1 bedroom, premium bedding, minibar, in-room safe

Suite Master

  • 128 sq m
  • Sleeps 4

View all photos for Suite Junior

Living area

Suite Junior

  • Sleeps 3

View all photos for Suite Junior

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior

  • Sleeps 4

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About the area

Puerto Morelos

When you stay at Hyatt Ziva Riviera Maya - All Inclusive in Puerto Morelos, you'll be on the beach and steps from Petempich Bay. .This all-inclusive property is 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach.

What's nearby

  • Petempich Bay - 6 min drive - 2.2 km
  • Puerto Morelos Beach - 7 min drive - 3.6 km
  • Crococun Zoo - 8 min drive - 4.9 km
  • Ojo de Agua Beach - 10 min drive - 6.4 km
  • Puerto Morelos Town Square - 10 min drive - 6.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Bistro El Beso - ‬17 min drive
  • ‪Swim Up Bar - ‬16 min drive
  • ‪Villa Marina - ‬17 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 438 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 9 outdoor swimming pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 5 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Planning an event in Puerto Morelos? This property has facilities measuring 51000 square feet (4738 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hyatt Ziva Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 566 out of 1336 reviews
Rating 8 - Good. 334 out of 1336 reviews
Rating 6 - Okay. 196 out of 1336 reviews
Rating 4 - Poor. 110 out of 1336 reviews
Rating 2 - Terrible. 130 out of 1336 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Micael

Liked: Cleanliness, staff & service, property conditions & facilities
A best option with kids to stay.
Stayed 6 nights in Jul 2025

4/10 Poor

Afik David

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandro, Miami

Stayed 4 nights in Jul 2025

8/10 Good

Maricela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jasmine

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel. 10/10 highly recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff deserves a 10/10. They were friendly and resolve matters in a timely manner. Property was always spotless. Everyone was polite and knew what they were doing. I would highly recommend them. Also I would recommend Amstar at the hotel entrance for any excursions.
Stayed 6 nights in Jul 2025

6/10 Okay

Paola Yesenia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty place
Stayed 4 nights in Jul 2025

6/10 Okay

Muriel

Not a lot of a food options, drinks taste like they’re full of artificial sweetener property is outdated, and pool is not open late.
Stayed 3 nights in Jul 2025

10/10 Excellent

Hiriti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed our stay!
Stayed 5 nights in Jul 2025

10/10 Excellent

sam sanjan, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort would been nicer if the nite entertainment didnt stop at 10 like other resorts i stayed at.and the bartender Aaron always the greatest surprised he can remember 20 to 30 ppls drinks and then make them congrats will be coming back with the wife and kids next yr
Stayed 7 nights in Jul 2025

8/10 Good

MIRIAM

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. We traveled with small children my daughter actually picked this resort because of the waterslides she saw on the website. The beach had a lot of seaweed, but we didn’t care because all the pools were so much fun and they were not crowded at all. The staff were very polite. They greeted us everyday day with a big smile. The food and drinks were good, I loved my daily lattes at ROOTS and the pool activities. Now the negative side: I had a to call several times to get toilet paper in the room, waters and towels. Once you arrived from a long day of travel wanting to drop off your luggage in the room and get a sip of water they check you in like any other hotel BUT then they pull you aside to offer you things that you have to pay extra which I found very annoying. People want to start having fun and they want to close a deal. They have a night where they invite outside vendors and this hotel should really stop that. I’m all for supporting small business, but these vendors sell everything 3x more than the USD! the airport souvenirs are more affordable than what the vendors where selling and everybody knows airport items are more expensive. One of the vendors was trying to sell me a small wooden plate for $85USD! They are scamming and harassing guests. My daughter wanted a bracelet and the vendor charge me twice! thieves is what they are.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mohammed Sajjad

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This was our first experience on an all inclusive resort and we had a blast. There were plenty of dining options. We loved the cleanliness and service from the staff. The rooms were spacious. The kids activities and evening events were very entertaining. The con to this resort was the internal road to get into the resort. It had way too many potholes and very dusty.
Stayed 4 nights in Jul 2025

6/10 Okay

Zuleika

Travelled with family and small children
Liked: Staff & service
Food selections and options were great, events good, sadly smell really bad outside the beach and pools were dirty, we meet some great servers like Eduardo and Jorge they do a great job. The road to get there was scary and terrible place is hiding. In room service will always take at lease 60-90min, mini bar you have to call if you need re stock.
Stayed 8 nights in Jul 2025

8/10 Good

waqas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not as good as the Hyatt Zilara. We chose another Hyatt resort with kids with the idea that food would be just as good. The service and the staff are great. They even comped the Teppanyaki dinner. The steak at La Parrilla was super dry, i ordered medium rare, tasted like gas, probably becuade it was flash seared on gas grill straight from the fridge. Other restaurants were sub par. They were nothing special.
Stayed 4 nights in Jul 2025

4/10 Poor

Malvina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pools dirty Couldn’t use the beach . Hotel has to notify on the website when the beach is in that condition . Very smelly around property.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

virdha

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente! 10/10. Todo el personal hace lo imposible por complacer todo el visitante. Definitivamente quiero regresar.
Stayed 5 nights in Jul 2025

8/10 Good

Keilyn A Ramirez

Travelled with family
Liked: Staff & service, amenities
Very friendly staff, good service
Stayed 5 nights in Jul 2025

4/10 Poor

Areefa

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
We just came back from our stay at the Hyatt Ziva! The staff is super friendly and very attentive. The pools were okay. They do have a good amount of them but most of pools were warm. My kids did enjoy the waterslides and did not want to leave that area! The grounds as whole is nice but it would be great with some music during the day not just at night. One of my major concerns was the dining. They always asked about food allergies but that was as far as it was taken. The buffet had all of the pastries and desserts in one area with limited labels of just the name not the ingredients. My kids could not eat any of the desserts due to this. Also, in the coffee shop some of the pastries were labeled with “containing nuts” but when I asked the employee he assured there were no nuts! This was also the same case in the Miyako restaurant, the employee said many of the menu items were printed wrong with the symbol to say containing nuts which was very concerning to a family whose children have severe nut allergies. Overall, the stay was good but in the future I would choose another resort closer to the hotel zone.
Stayed 5 nights in Jul 2025

6/10 Okay

Mallory

Travelled with partner
Bumpy roads leading to Hyatt, pool stained my swimsuit, small beach area covered in seaweed, kids in the sport bar…?
Stayed 6 nights in Jul 2025

10/10 Excellent

BEATRIZ MONJE

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was excellent, the employees there were so very nice, professional. The food is delicious, the shows at night are excellent, the kids area safe and fun. The Mexican night was excellent the mariachis, foods and decorations… We really enjoyed our stayed at Hyatt Ziva Rivera Cancun… Is highly recommended for families…
Stayed 5 nights in Jul 2025

8/10 Good

Jessica Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach had lots of Sargassum during our stay, so we couldn’t enjoy the beach. Cleanliness could have been better, the food was decent, the entertainment is what made it better. My kids enjoyed their stay.
Stayed 5 nights in Jul 2025

10/10 Excellent

Rosa Elba, Sacramento

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff incredibly professional, helpful, very nice and always going above and beyond the call of duty. Food was fantastic in all their restaurants.
Stayed 8 nights in Jul 2025

8/10 Good

RIZALYN

Stayed 3 nights in May 2025