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Hyatt Ziva Riviera Maya - All Inclusive

4.5 star property

Photo gallery for Hyatt Ziva Riviera Maya - All Inclusive

9 outdoor pools, pool cabanas (surcharge), pool umbrellas
5 bars/lounges, 3 poolside bars, swim-up bar
10 restaurants, Asian cuisine
10 restaurants, Asian cuisine
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

View map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪7 min drive‬
  • Puerto Morelos Town Square
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Water Park View Family Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite King

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite Double

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Junior Suite Pool View King

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Junior Suite Pool View Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Double

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Tropical View Junior Suite Double

8.6 out of 10
Excellent
(29 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite King

8.4 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Tropical View Junior Suite King

7.8 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Master Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Ocean Front Junior Suite King

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Ocean Front Junior Suite Double

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Ocean View Junior Suite King

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Ocean View Junior Suite Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean View Roof Top Master Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Morelos

When you stay at Hyatt Ziva Riviera Maya - All Inclusive in Puerto Morelos, you'll be on the beach and steps from Petempich Bay. .This all-inclusive property is 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach.

What's nearby

  • Petempich Bay - 6 min drive - 2.2 km
  • Puerto Morelos Beach - 7 min drive - 3.6 km
  • Crococun Zoo - 8 min drive - 4.9 km
  • Ojo de Agua Beach - 10 min drive - 6.4 km
  • Puerto Morelos Town Square - 10 min drive - 6.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Swim Up Bar - ‬16 min drive
  • ‪Sensai - ‬16 min drive
  • ‪Villa Marina - ‬17 min drive
  • ‪Lobby Bar - ‬17 min drive
  • ‪Vivace - ‬1 min walk

About this property

Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 438 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 9 outdoor swimming pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 5 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Planning an event in Puerto Morelos? This property has facilities measuring 51000 square feet (4738 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hyatt Ziva Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 559 out of 1306 reviews
Rating 8 - Good. 327 out of 1306 reviews
Rating 6 - Okay. 191 out of 1306 reviews
Rating 4 - Poor. 106 out of 1306 reviews
Rating 2 - Terrible. 123 out of 1306 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin Josue

Liked: Cleanliness, amenities, property conditions & facilities
People is nice and the food was great
Stayed 4 nights in Jun 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
The staff was very helpful and friendly from the moment we got there. Our stay was perfect.
Stayed 5 nights in Jun 2025

8/10 Good

Yessenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you arrive the staff greets you gets you checked in and gives you a tour of the resort and so much information about their services and times for the restaurants and shows as well as activities scheduled every day everyone was so welcoming and friendly our family had a wonderful time we stay a whole week our kids enjoyed the pools and water slides
Bubble party at the pool
Delicious piña colada drink
Beautiful sunset
Stayed 7 nights in Jun 2025

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is isolated. The road to the hotel is not paved. The food quality is not high. The beach is dirty and can't be used. Most staff speak no English.
Stayed 3 nights in Jun 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Could become a great resort with better food, more friendly staff and more overall atmosphere.
Stayed 6 nights in Jun 2025

8/10 Good

Kiran Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property , beach had a lot of seaweed couldn’t bathe , even though they tried their best to remove it daily.
Stayed 5 nights in May 2025

10/10 Excellent

Harmandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in May 2025

10/10 Excellent

Miriam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for families
Stayed 5 nights in Jun 2025

8/10 Good

kaan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time. The vibe is very zen and super chilled. Not too crowded. The hotel is 10/10 with cleanliness and service. The staff went above and beyond to accommodate the best they can with whatever we needed. The effort shows. The food was good quality and diverse. Alcoholic drinks were descent and also wood quality. The entertainment could be a bit better especially after 9:30pm and on, but, maybe it was because we traveled right before peak season. Overall I would definitely come back with the family for future family vacations.
Stayed 4 nights in Jun 2025

2/10 Terrible

sim

Stayed 2 nights in Jun 2025

8/10 Good

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel was nice. Staff was attentive. Food was okay but would’ve liked more seafood as a selection. As a Hyatt I would’ve expected better food and more quality alcohol. Also the kids waterpark closed at 5pm but sunset not until 730pm ish. Also no bar/food hut close to waterpark kids area making it difficult for adults to get away. The pool bar closed at 5pm but pools don’t close till 8. Then closest bar/food area was in main hotel area that you had to walk to. The beach unfortunately had sargassum which is not something the hotel can control I know. Also I was told the wine bottle I was buying at restaurant was $30 but at check out the cost was closer to $60 and then I could only use a $10 coupon, didn’t let me use the $20 Expedia coupon. But overall good experience.
Stayed 5 nights in Jun 2025

6/10 Okay

Arbulena

Stayed 4 nights in Jun 2025

6/10 Okay

Bianca Suzanne

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel and everything was beautiful, however, the beach area right now is not. There was a lot of sargassum, so you couldn’t really get in it and swim. Pools and bars close early so that was a downer close early at 8pm and then the water park closed at 5pm. Food and drinks were okay but not what was expected for being a Hyatt hotel/resort, and then for being by the sea, you would think there would be a lot of fresh seafood options.
Stayed 5 nights in Jun 2025

10/10 Excellent

Miguel Gonzalez

Stayed 6 nights in May 2025

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness
Los cuartos faltan remodelacion, tuvieron de cambiarnos de habitación ya que el aire acondicionado estaba malogrado
Stayed 5 nights in May 2025

8/10 Good

Gurjeet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 4 nights in May 2025

10/10 Excellent

Remson

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Worth the stay. The staff is amazing. The ground level suites was the best.. easy access to pools, and drinks lol
Stayed 4 nights in May 2025

6/10 Okay

Eleazar

Travelled with family and small children
Liked: Cleanliness
Property lacks entertainment, not sure if it was the time we traveled or it just lacks the events for kids
Stayed 5 nights in May 2025

8/10 Good

Alpa Dahyalal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
The best all-inclusive resort to stay at in Mexico. In my opinion. My experience was 10 out of 10 I stayed at 19 different resorts, and I felt the most safe as this resort.
Stayed 3 nights in May 2025

10/10 Excellent

Sedrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff especialy our bulter Didier
Stayed 4 nights in May 2025

8/10 Good

Allen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Cara Leila

Stayed 4 nights in May 2025

6/10 Okay

Wellington Diego

Travelled with family and small children
Liked: Staff & service
If you are expecting a beautiful beach, you’re going to be disappointed. The beach is so small and dirty. Find some other resort in the Zona Hoteleira. The stuff that works in the restaurant and bars are great, very nice people. The rooms are very clean. One major advice, don’t fall for the invitation to go see other hotel, they say you can get a 100 gift card, if go for the 2 hours tour with the other hotel, but is a big scam, they are trying to sell you some very expensive World of Hyatt membership. Stay away from this scam
Stayed 6 nights in May 2025