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Dreams Jade Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
Garden
Preferred Club Suite Ocean Front Double
3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly

Explore the area

View map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Town Square
    ‪8 min drive‬
  • Place, Ojo de Agua Beach
    ‪8 min drive‬
  • Place, Puerto Morelos Beach
    ‪16 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

  • 101 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

9.2 out of 10
Wonderful
(25 reviews)
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(1 review)
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, desk

Junior Suite Ocean View Double

8.6 out of 10
Excellent
(18 reviews)
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View Double

1 bedroom, free minibar, in-room safe, desk

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(15 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

9.0 out of 10
Wonderful
(26 reviews)
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, free minibar, in-room safe, desk

Junior Suite King

8.2 out of 10
Very good
(37 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Double

1 bedroom, free minibar, in-room safe, desk

Junior Suite Double

7.8 out of 10
Good
(17 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

1 bedroom, free minibar, in-room safe, desk

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 130 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Tropical View King

1 bedroom, free minibar, in-room safe, desk

Junior Suite Tropical View King

8.8 out of 10
Excellent
(34 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, desk

Junior Suite Ocean View King

8.4 out of 10
Very good
(38 reviews)
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

1 bedroom, free minibar, in-room safe, desk

Junior Suite Ocean Front King

8.8 out of 10
Excellent
(6 reviews)
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Puerto Morelos

When you stay at Dreams Jade Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the waterfront, within a 15-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. .This all-inclusive property is 13.6 mi (21.9 km) from Moon Palace Golf Club and 13.9 mi (22.4 km) from Maroma Beach.

What's nearby

  • Puerto Morelos Town Square - 8 min drive - 3.2 km
  • Ojo de Agua Beach - 8 min drive - 3.2 km
  • Puerto Morelos Artists’ Cooperative - 8 min drive - 3.2 km
  • Puerto Morelos Beach - 16 min drive - 7.1 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 22 min drive - 8.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Ile De France - ‬12 min walk
  • ‪La Alhambra - ‬8 min walk
  • ‪Zan-Za Bar - ‬11 min walk
  • ‪A'akat - ‬11 min walk
  • ‪Trattoria D'Gulio - ‬10 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Beachfront property with 7 restaurants and 3 outdoor pools
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Housekeeping is provided on request.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 550 guestrooms featuring free minibar items. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Carnival Buffet, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is included.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Puerto Morelos? This property has 10710 square feet (995 square meters) of space consisting of a conference center and a meeting room. Limited parking is available onsite.
Guests are offered a complimentary buffet breakfast.
Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.
CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.
Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.
Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capers - Italian
  • Carnival Buffet
  • CinCin - Mediterranean
  • Mercure-French Adult Only
  • Tamarindo - Mexican

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Heated pool
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Shopping
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,710 square foot of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests traveling with a pet must present their pet's current vaccination record at check-in.
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Reviews

Dreams Jade Resort & Spa - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 750 out of 1347 reviews
Rating 8 - Good. 316 out of 1347 reviews
Rating 6 - Okay. 154 out of 1347 reviews
Rating 4 - Poor. 82 out of 1347 reviews
Rating 2 - Terrible. 45 out of 1347 reviews

Reviews

10/10 Excellent

JARITZA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This impeccably maintained property is spacious, and its efficient layout ensures seamless access to all available amenities. I appreciated the clean and secure environment, complemented by exceptional customer service that enhanced my overall family vacation experience.
Stayed 6 nights in Jul 2025

6/10 Okay

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and provided very good costumer service.
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniela Vargas

Stayed 4 nights in Aug 2025

8/10 Good

svitlana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always kind and caring staff.
Stayed 9 nights in Aug 2025

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Christopher Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was wonderful. The food was just average in some place but great in others. The staff was excellent. Wonderful people and I would go back.
Stayed 7 nights in Jul 2025

10/10 Excellent

NAVINDRANAUTH

Liked: Cleanliness, staff & service, property conditions & facilities
The Place is amazing.
Stayed 5 nights in Jul 2025

6/10 Okay

ola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Every thing is good except the elevator not working for two days and I am in 4 floor and made two tickets without any response otherwise everything was good
Stayed 4 nights in Aug 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service
Food was great. Italian restaurant was my favorite. Elevator was broken with a toddler and a stroller it was never fixed and we were on the 4th floor.
Stayed 4 nights in Aug 2025

6/10 Okay

Rawaa

Liked: Cleanliness, property conditions & facilities
The resort was good but the restaurant staff aggressive behavior
Stayed 4 nights in Aug 2025

10/10 Excellent

Andre, peekskill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience
Stayed 1 night in Aug 2025

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

4/10 Poor

Genci, Las Vegas

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly. The property was very old and the area smelled. We had 4 rooms and all had problems. Sewer smell, bathroom won’t flush, AC broke, ceiling leaked water. 4 out of 8 people got food poisoned. Very limited seafood. Food was cheap quality. Orange juice and milk tested nothing like orange or milk. Restaurants were a big disappointment. Overall I can only give 2 stars for the staff that was helpful. Other than that was a waste of money and time.
Stayed 10 nights in Jul 2025

10/10 Excellent

Kobe

Stayed 2 nights in Jul 2025

8/10 Good

Krishna Daly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Jul 2025

10/10 Excellent

Raphael Fraga, West Yarmouth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! Very glad experience! Staff, services and amenities outstanding.
Stayed 8 nights in Jul 2025

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jul 2025

4/10 Poor

Nikhil

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Service was not great. The food options were disastrous and my stomach got upset after the over cooked chicken at Spice restaurant. The bar tenders offer drinks if you pay them good tips. Overall a bad experience.
Stayed 5 nights in Jul 2025

6/10 Okay

Misty

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Food was good standard all inclusive stuff Bed ok
Stayed 6 nights in Jul 2025

10/10 Excellent

Joshua Allan, Del Rio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the food, pools and entertainment
Stayed 5 nights in Jul 2025

8/10 Good

Katherine Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed Here with our 3 daughters and we had an amazing stay. The grounds are beautiful and the staff are top notch here! We like to hop around and try new new resorts, but we’d definitely come back here. Our daughters said this has been their favorite resort so far. The ONLY reason I’d give it 4 stars is the food but that said, we never went hungry. I’d definitely recommend Dreams Jade to anyone!
Stayed 4 nights in Jul 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and accommodating. Resort was very clean. For all inclusive the food/dining options were great. Hard to get into the hibachi restaurant with limited availability and the line opens at 1515 for reservations later that night. Not the resorts fault, but unfortunately the seaweed was horrific this time of year and unable to use the beach, there was a pungent smell, and couldn't see the crystal blue waters. However, they did their best to pick it up with a tractor every morning.
Stayed 5 nights in Jul 2025

6/10 Okay

Edward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the vibe and friendliness of the staff in the VIP area and pool area like from Oscar and Ivan. I did NOT like the fact that someone went through our room while we were out and took both of our cell phone chargers.
Stayed 2 nights in Jul 2025

10/10 Excellent

Aliyah Markesha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jul 2025