See all properties
Save

Dreams Jade Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Outdoor wedding area
Preferred Club Suite Ocean Front Double
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly

Explore the area

View map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪5 min drive‬
  • Ojo de Agua Beach
    ‪5 min drive‬
  • Puerto Morelos Beach
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Suite Double

1 bedroom, free minibar, in-room safe, desk

Junior Suite Double

7.8 out of 10
Good
(17 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

9.4 out of 10
Exceptional
(23 reviews)
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

9.2 out of 10
Wonderful
(25 reviews)
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

1 bedroom, free minibar, in-room safe, desk

Junior Suite Ocean Front King

8.8 out of 10
Excellent
(6 reviews)
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, desk

Junior Suite Ocean View Double

8.6 out of 10
Excellent
(18 reviews)
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, free minibar, in-room safe, desk

Junior Suite King

8.2 out of 10
Very good
(37 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

1 bedroom, free minibar, in-room safe, desk

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 130 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, desk

Junior Suite Ocean View King

8.4 out of 10
Very good
(37 reviews)
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

  • 101 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

1 bedroom, free minibar, in-room safe, desk

Junior Suite Tropical View King

8.8 out of 10
Excellent
(34 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

1 bedroom, free minibar, in-room safe, desk

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(15 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Nightclub

Dreams Riviera Cancun Resort & Spa - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, (1286)
The price is AU$473
for 1 room
includes taxes & fees
26 Aug - 27 Aug
Dreams Riviera Cancun Resort & Spa - All Inclusive

About the area

Puerto Morelos

When you stay at Dreams Jade Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the waterfront, within a 15-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. .This all-inclusive property is 13.6 mi (21.9 km) from Moon Palace Golf Club and 13.9 mi (22.4 km) from Maroma Beach.

What's nearby

  • Puerto Morelos Town Square - 5 min drive - 4.3 km
  • Ojo de Agua Beach - 5 min drive - 4.3 km
  • Puerto Morelos Beach - 10 min drive - 7.8 km
  • Monumento Ruta de los Cenotes - 11 min drive - 8.5 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 16 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Ile de France - ‬11 min walk
  • ‪Arrecife Restaurant - ‬8 min walk
  • ‪La Alhambra - ‬8 min walk
  • ‪Trattoria D'Gulio - ‬10 min walk
  • ‪Zan-Za Bar - ‬11 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Housekeeping is provided on request.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 550 guestrooms featuring free minibar items. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Carnival Buffet, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is included.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Puerto Morelos? This property has 10710 square feet (995 square meters) of space consisting of a conference center and a meeting room. Limited parking is available onsite.
Guests are offered a complimentary buffet breakfast.
Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.
CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.
Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.
Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capers - Italian
  • Carnival Buffet
  • CinCin - Mediterranean
  • Mercure-French Adult Only
  • Tamarindo - Mexican

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Heated pool
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Shopping
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,710 square foot of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests traveling with a pet must present their pet's current vaccination record at check-in.
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Dreams Jade Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 715 out of 1300 reviews
Rating 8 - Good. 311 out of 1300 reviews
Rating 6 - Okay. 147 out of 1300 reviews
Rating 4 - Poor. 79 out of 1300 reviews
Rating 2 - Terrible. 48 out of 1300 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Matthew, Roselle

Stayed 3 nights in May 2025

6/10 Okay

Otis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sales aren't most important thing

Right after we checked they were trying to sell their travel club which caused my family and I to miss lunch. They were so focus and making a sale that us wanting lunch seemed not to matter. Worse way to start our vacation. Also they went over the 90 minute presentation the following day by 45 minutes. When I brought it to their attention and that I was meeting my sons for lunch they proceeded to still try and sell me the travel club package like me having lunch with my sons didn't matter. I will never vacation at one of their properties ever again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Luana Oliveira de Aquino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with nice employees and good food.
Stayed 5 nights in May 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort and staff!
Stayed 5 nights in May 2025

10/10 Excellent

Trisha E, Syracuse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and the staff was fabulous.
Stayed 7 nights in Mar 2025

10/10 Excellent

INDRANATH, Edison

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WERE AMAZING! VICTORIA OUR POOLSIDE SERVER WAS ABSOLUTE AMAZING! WENT ABOVE AND BEYOND TO MAKE EVERYDAY ENJOYABLE!
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price! Good was good and service was excellent! Staff is very friendly and take service to the next level! Highly recommend!
Stayed 3 nights in May 2025

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10.10 LOVE everything was amazing.
Stayed 4 nights in Apr 2025

4/10 Poor

Taylor

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeremy

Stayed 5 nights in Feb 2025

10/10 Excellent

Isha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed this resort..staff was amazing. So peaceful and relaxing. Truly 10/10
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property. Knowledgeable staff. Excellent beaches and pooles. Beautiful suite, with hot tub and balcony. Weather was perfect for sunbathing and swimming.
Stayed 8 nights in Apr 2025

8/10 Good

lakshmi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly resort with good pools and beach. The food was great but staff service was very slow, understaffed at most areas and the staff could not keep up with the crowd especially at breakfast buffet and lunch times. We have been to many resorts over last decade and I would say, this resort has a very poor staff service. They are inattentive, busy, could not get basic things to your food table before you finished your meal, like filling the glass with water, silverware, cup of coffee etc
Stayed 4 nights in Apr 2025

8/10 Good

shakira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kid friendly, lots of activities! Great food and drinks . Just book the trip !
Stayed 3 nights in Apr 2025

10/10 Excellent

Anita Sharma

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very Convenient & enjoyable pool area for families to have fun.
Stayed 4 nights in Apr 2025

2/10 Terrible

Shawn

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We had terrible service at the restaurants and the food was not good at the Mexican restaurant (server wouldn’t come take our order then after we finally got our food he never returned to us. We got up and walked out) and Italian restaurant.
Stayed 4 nights in Apr 2025

4/10 Poor

Shashi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Expected more from a Hyatt property. The room service and room service staff were great. Buffet had limited options and most food was terrible. Staff was not that friendly. Overall for the price you can stay somewhere else and get more for your $$
Stayed 3 nights in Apr 2025

6/10 Okay

Igor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
It was just alright as opposed to last time when we were blown away by the experience. This time responsiveness wasn't there; seemed staff wasnt being supported or directed very well.
Stayed 9 nights in Apr 2025

8/10 Good

Raymond

Stayed 6 nights in Feb 2025

10/10 Excellent

Yogesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was convenient and good
Stayed 4 nights in Apr 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Dreams Jade for its very welcoming and hardworking staff, close proximity to the airport and many tourist hot spots, quality dining and beverage/bar options and ability to eat in any restaurant without having to book in advance (except for Teppanyaki at Spice), excellent onsite and offsite activities for all ages, hotel safety and cleanliness, its quiet location outside the hustle and bustle of Cancun, beautiful pool areas and beach and never having a problem to find chairs, ability to relax without being hassled by vendors, beautiful hotel design and smaller intimate hotel feeling with access to everything you could ever need! We are longtime Hyatt members and have visited several Dreams locations in the Caribbean. We strongly recommend Dreams Jade if you’re looking for a perfect family, friends, or couples vacation, or to celebrate a special occasion or wedding! Thank you Dreams Jade for a lifetime of fun memories and making us feel just like family!!
Stayed 8 nights in Apr 2025

10/10 Excellent

James

Stayed 6 nights in Apr 2025

10/10 Excellent

NICOLE DANIELLE

Stayed 4 nights in Apr 2025