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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property

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Private beach, scuba diving, beach volleyball, beach bar
12 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • All-inclusive
  • Room service

Explore the area

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Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪8 min walk‬
  • Ojo de Agua Beach
    ‪4 min drive‬
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

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Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

8.0 out of 10
Very good
(4 reviews)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillow-top beds, free minibar

Excellence Club Junior Suite Pool View

10.0 out of 10
Exceptional
(10 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

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Excellence Club Junior Swim Up Suite Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

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Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

10.0 out of 10
Exceptional
(12 reviews)
  • 98 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillow-top beds, free minibar

Free Upgrade To Excellence Club Junior Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(137 reviews)
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(39 reviews)
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

1 bedroom, premium bedding, pillow-top beds, free minibar

Excellence Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(15 reviews)
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Junior Suite Ocean View

1 bedroom, premium bedding, pillow-top beds, free minibar

Free Upgrade To Junior Suite Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Morelos

When you stay at Excellence Riviera Cancun - Adults Only All Inclusive in Puerto Morelos, you'll be on the beach, a 4-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square. .This all-inclusive property is 10 mi (16.1 km) from Moon Palace Golf Club and 14.1 mi (22.8 km) from Maroma Beach.

What's nearby

  • Puerto Morelos Beach - 8 min walk - 0.7 km
  • Crococun Zoo - 2 min drive - 2.5 km
  • Ojo de Agua Beach - 4 min drive - 3.2 km
  • Puerto Morelos Town Square - 4 min drive - 3.6 km
  • Petempich Bay - 12 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • Villa Marina
  • ‪Market Cafe - ‬11 min walk
  • ‪The Kitchen Table - ‬1 min walk
  • ‪Bordeaux Restaurant - ‬10 min walk
  • ‪Sports Bar - ‬7 min walk

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Adults-only beachfront property with 6 outdoor pools
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 440 guestrooms featuring free minibar items and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Kitchen Table, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 12 bars/lounges.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This property has 104410 square feet (9700 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 12 bars/lounges
  • 12 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fishing
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1382 out of 1759 reviews
Rating 8 - Good. 224 out of 1759 reviews
Rating 6 - Okay. 94 out of 1759 reviews
Rating 4 - Poor. 21 out of 1759 reviews
Rating 2 - Terrible. 38 out of 1759 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness
Beautiful property and excellent staff!
Stayed 5 nights in May 2025

10/10 Excellent

Evan Cole Edward

Stayed 5 nights in May 2025

6/10 Okay

dina

Travelled with partner
Liked: Staff & service
Not enough floats (they were gone before 9am), "lazy river" doesn't actually have a current or actually function as a lazy river would, ppl are saving cabanas before 530am so it's impossible to get one, food was not good at all. Beach was terribly dirty, filled with seaweed and extremely murky. "Lobster house" restaurant doesn't have actual lobster for spring and most of summer, which is peak season for travelers, not sure why it's named that. Room smelled super musty.
Stayed 5 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was wonderful. Best experience and services ever
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean. The food choices and quality were great. Activities and entertainment were fun. Most importantly, every staff member I encountered was helpful, friendly and respectful. Standouts are "Angel O" (activities) and Xania (fitness). The resort is lucky to have them both. Angelo is amazing. He is entertaining, funny and inclusive. Xania is an excellent fitness instructor. She is friendly, helpful and knowledgeable.
Stayed 6 nights in Mar 2025

10/10 Excellent

Arshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was very smooth and our butler, Randy, was very helpful during our stay and assisted us with everything we needed!
Stayed 5 nights in Mar 2024

10/10 Excellent

Bradley

Stayed 7 nights in May 2025

8/10 Good

Mercades

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience. So many food and drink options available. The staff was incredible. We did have a leaky ceiling which was promptly fixed.
Stayed 7 nights in May 2025

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Disappointing Experience – Not Worth the Hype Unfortunately, my stay at this hotel was far from enjoyable. • Wine Selection: Extremely limited and disappointing – only two cheap options available: a Merlot and a Cabernet Sauvignon, both from Chile. Not what you’d expect from a hotel of this supposed standard. • Humidity Issues: The room was unbearably humid, which made it very uncomfortable to sleep or relax. Even worse, there was an actual leak in the roof. • Food Quality: The food at the hotel restaurants was mediocre at best. Nothing memorable or worth recommending. • Photos/Videos: I would have loved to share photo or video evidence, but unfortunately, I can’t upload them here. Overall, this was not a pleasant experience and I wouldn’t recommend this hotel.
Stayed 7 nights in May 2025

4/10 Poor

Scott

Stayed 7 nights in Mar 2025

10/10 Excellent

LUIS, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of activities and the staff were awesome! Food was better than average. Overall a great experience.
Stayed 7 nights in May 2025

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful! All of the staff were super friendly! The food was also fantastic!!!
Stayed 7 nights in May 2025

8/10 Good

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at Excellence Riviera Cancún. Our room was a swim up, non club. Jorge in this area was excellent! Attentive, friendly and timely. We ate at Grill for dinner twice. Excellent both times. Maria here is wonderful! We are at Spice, thank you to Sergio was great! Attentive, warm and kind. Oregano, food was fine-cannoli was wow! We did the breakfast buffet spot on, and she sat outside, referring to be warm. Carlos, above and beyond, thank you! During this time, the beach was not swimmable. So much sargassum. Parts of the resort seem tired. Some of the staff seem bothered. Lazy days on the river or swim up’s was perfect. Every day was sunny. We did not make it to entertainment but turned in early to comfy beds.
Stayed 7 nights in May 2025

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, property conditions & facilities
Good food
Stayed 3 nights in May 2025

10/10 Excellent

randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time at this property great experience!
Stayed 3 nights in Jan 2025

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it was secluded and Adults only! This is a fantastic resort for couples. I loved it here!
Stayed 5 nights in May 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options seemed like they thought what would Americans eat. Quality was good, but dishes was a little off. Did offer many different cuisines. Nice rooms. Nice pools. Tons of activity options.
Stayed 8 nights in Apr 2025

10/10 Excellent

Shay

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay, amazing staff, top notch food & the daily activities always keep you entertained. Will absolutely be back. Make sure you read the dress codes for the restaurants because they will send you back to your room to change
Stayed 4 nights in May 2025

10/10 Excellent

Wagner

Travelled with partner
the concierge desk is fenomenal and also tehy provided a 5 star dining experience. hotel is clean and quiet. Its a little aged but worth every penny .
Stayed 3 nights in May 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience

9.5 - Overall 9.0 - Food 10 - Service / Staff 10 - Cleanliness 10 - Room - Jr Rooftop Suite 9.5 - Activities - No snorkeling due to seaweed 9.0 - Beach - Water was murky with seaweed
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing time at the Excellence Riviera Cancún. The service at this resort is the best we have ever seen in an all inclusive resort. They go above and beyond to make sure you have the most amazing experience there. Thank you Manuel Arguetas !!!
Stayed 7 nights in Apr 2025

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great!
Stayed 7 nights in Apr 2025

10/10 Excellent

Meggan

Liked: Staff & service, property conditions & facilities
So the staff was so amazing. Concierge desk was the only unfriendly staff. Other then that everyone was so accommodating and happy.
Stayed 6 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort. Good
Stayed 4 nights in Apr 2025