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I have stayed in many hotels over the years and can honestly say I have never encountered such a combination of basic failures in accommodations and service.First and most concerning, our room had no functioning heat, leaving the room uncomfortably cold throughout the night. During the evening, my daughter became sick, which is when I discovered that there was also no hot water in the room. We ran the shower for over 30 minutes attempting to get hot water, but it never warmed up. As a result, no one in the room was able to shower. A hotel without heat and hot water is simply unacceptable.Additionally, the refrigerator in our room barely functioned. It was hardly cold at all, and the drinks we placed inside remained warm. Between the lack of heat, lack of hot water, and a refrigerator that did not work properly, the room simply did not meet even the most basic standards expected from a hotel stay.On top of that, the ice machine on our floor was broken, forcing us to go from floor to floor searching for a working machine. This added even more inconvenience to an already frustrating stay. The situation worsened the following morning when housekeeping began banging on our door nearly two hours before our scheduled checkout time. This was extremely disruptive and unprofessional. My daughter, who had been up sick all night, had finally fallen asleep and was abruptly woken up by the noise. I was shocked that staff would disturb guests so early, especially when checkout time is track

One of the guest must have been locked out of their room and was banging on the door for quite a while, which was very annoying and made it difficult to get back to sleep.There was enough hot water but minimal water pressure.

The room was clean. Front desk was amazing. The breakfast was good.

Check in was easy. The room was clean and comfortable.

Excellent condition - clean and responsive and friendly staff.

A room safe was listed but it did not work. Two other rooms were offered, but the safes did not work in them either. If they do not work, they should not be listed as an amenity. The microwave, dated 1991, did not have a turntable but did work okay. The room thermostat needed a battery. Curtains looked rough or tied in knots in the hall. The rear outdoor premise had 2 mattresses stored outdoors, a trailer with a flat tire and other materials that should be disposed of. The staff were fine-courteous. Requested a no pet room which was appreciated.