10/10 Excellent
adelle
16 May 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good choice
Had a rough start but once I mentioned the poor service at arrival, everything changed. I’ve been here 6 different times and I love this place. But the prices have jumped up so much!A coconut is $8! +tip. The food is very good but the prices! Ouch.Had a massage at the spa ( it’s 3x more here) and it was not good. It’s the same quality masseur as those little shops outside. Waste of $.The buffet breakfast is a must, they have their own coffee and it’s so good. The rooms are clean and spacious. The pools here are the cleanest I’ve seen. Staff are all friendly and helpful. ( although it didn’t start that way) they did really well to accommodate me. I’m here alone, 7 months pregnant and asked for room near the lobby. It wasnt- then I was moved to a swim up room to compensate which was easier for me. They arranged pick up outside my room to bring me to breakfast. They helped to bring me my outside food orders. Gave me a fan to help me sleep better. And made me feel safe while here alone. Cons: to much smoking everywhere outside. I couldn’t sit on my swim up balcony without breathing cigarette smoke and I’m pregnant! I was disappointed the hotel would do nothing about this. ( just move me rooms) you smell weed and cigarettes all the time. Spoils sitting at the pool trying to get fresh air. It’s a wellness resort - why are people smoking all the time? It’s gross. Policy needs to change! Beds are way to hard, I brought my own memory foam. I highly recommend but if non- smoker beware
adelle
Stayed 11 nights in May 2025
