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Barcelo Coconut Island Phuket

5.0 star property

Photo gallery for Barcelo Coconut Island Phuket

3 restaurants, lunch, dinner served; Thai cuisine
Premium bedding, minibar, in-room safe, desk
3 restaurants, lunch, dinner served; Thai cuisine
3 restaurants, lunch, dinner served; Thai cuisine
3 restaurants, lunch, dinner served; Thai cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Spa
  • Parking included
  • Laundry

Explore the area

Map
51/7 M.6 T.Koh Kaew, A.Muang, Maprao Island, Phuket, 83200
  • Phuket Weekend Market
    ‪9 min drive‬
  • Bangkok Hospital Phuket
    ‪10 min drive‬
  • Central Festival Phuket Shopping Center
    ‪12 min drive‬
  • Phuket (HKT-Phuket Intl.)

Room options

View all photos for Suite (Outdoor Jacuzzi | 1A + 1C)

Flat-screen TV

Suite (Outdoor Jacuzzi | 1A + 1C)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Garden View

Garden view

Villa, 2 Bedrooms, Private Pool, Garden View

  • 145 sq m
  • Sleeps 5
  • 2 King Beds

Villa, 1 Bedroom, Private Pool, Beachfront

  • Sleeps 10
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Garden View (Lux)

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Private Pool, Garden View (Lux)

  • 100 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite (1A + 1C)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite (1A + 1C)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Outdoor Jacuzzi | 2A + 1C)

Flat-screen TV

Suite (Outdoor Jacuzzi | 2A + 1C)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Sea View (Lux)

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Private Pool, Sea View (Lux)

  • 100 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Sea View (Lux)

Premium bedding, minibar, in-room safe, desk

Villa, 2 Bedrooms, Private Pool, Sea View (Lux)

  • 145 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Lux | Jacuzzi 1A+1C)

Jetted tub

Suite (Lux | Jacuzzi 1A+1C)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Lux | Jacuzzi 2A+1C)

Jetted tub

Suite (Lux | Jacuzzi 2A+1C)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Sea View (Grand)

Flat-screen TV

Villa, 2 Bedrooms, Private Pool, Sea View (Grand)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds

View all photos for Villa, 2 Bedrooms, Private Pool, Sea View

Premium bedding, minibar, in-room safe, desk

Villa, 2 Bedrooms, Private Pool, Sea View

  • 145 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Outdoor Jacuzzi | 1A + 2C)

Flat-screen TV

Suite (Outdoor Jacuzzi | 1A + 2C)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite (Lux)

Premium bedding, minibar, in-room safe, desk

Suite (Lux)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 Bedroom, Private Pool, Sea View

  • Sleeps 7
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Garden View (Lux | 1A + 1C)

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Private Pool, Garden View (Lux | 1A + 1C)

  • 100 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Garden View (Lux)

Premium bedding, minibar, in-room safe, desk

Villa, 2 Bedrooms, Private Pool, Garden View (Lux)

  • 145 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Villa, 3 Bedrooms, Private Pool, Beachfront (Grand)

Villa, 3 Bedrooms, Private Pool, Beachfront (Grand) | Private pool

Villa, 3 Bedrooms, Private Pool, Beachfront (Grand)

  • 254 sq m
  • Sea view
  • Sleeps 7
  • 3 King Beds

View all photos for Suite (Lux | Jacuzzi)

Jetted tub

Suite (Lux | Jacuzzi)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed

View all photos for Villa, 4 Bedrooms, Private Pool, Beachfront (Grand)

Villa, 4 Bedrooms, Private Pool, Beachfront (Grand) | Beach/ocean view

Villa, 4 Bedrooms, Private Pool, Beachfront (Grand)

  • 300 sq m
  • Sea view
  • Sleeps 10
  • 4 King Beds

Villa, 1 Bedroom, Private Pool, Sea View

  • Sleeps 12
  • 1 King Bed

View all photos for Suite (Lux | Jacuzzi 1A+2C)

Jetted tub

Suite (Lux | Jacuzzi 1A+2C)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Sea View (Lux | 1A + 1C)

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Private Pool, Sea View (Lux | 1A + 1C)

  • 100 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite (Lux)

Premium bedding, minibar, in-room safe, desk

Suite (Lux)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Beachfront (Grand)

Villa, 2 Bedrooms, Private Pool, Beachfront (Grand) | Private pool

Villa, 2 Bedrooms, Private Pool, Beachfront (Grand)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds

Villa, 1 Bedroom, Private Pool, Sea View

  • Sleeps 7
  • 1 King Bed

View all photos for Deluxe Suite (2A + 1C)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite (2A + 1C)

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Outdoor Jacuzzi)

Flat-screen TV

Suite (Outdoor Jacuzzi)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand | 4A + 1C)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 4A + 1C)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed

View all photos for Villa, 3 Bedrooms, Private Pool, Sea View (Grand)

Flat-screen TV

Villa, 3 Bedrooms, Private Pool, Sea View (Grand)

  • 254 sq m
  • Sea view
  • Sleeps 7
  • 3 King Beds

View all photos for Deluxe Suite (1A + 2C)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite (1A + 2C)

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Sea View

Beach/ocean view

Villa, 1 Bedroom, Private Pool, Sea View

  • 110 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand | 1A + 3C)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 1A + 3C)

  • 157 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Garden View

Garden view

Villa, 1 Bedroom, Private Pool, Garden View

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 5 Bedrooms, Private Pool, Beachfront (Grand)

Villa, 5 Bedrooms, Private Pool, Beachfront (Grand) | Beach/ocean view

Villa, 5 Bedrooms, Private Pool, Beachfront (Grand)

  • 326 sq m
  • Sea view
  • Sleeps 12
  • 5 King Beds

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About the area

Maprao Island

Located in Maprao Island, Barcelo Coconut Island Phuket is by the sea, within a 15-minute drive of Bangkok Hospital Phuket and Central Festival Phuket Shopping Center. .This beach resort is 10 mi (16.1 km) from Wat Chalong and 11.2 mi (18 km) from Patong Beach.
View more Resorts in Maprao IslandOpens in a new window

What's nearby

  • Laem Hin Pier - 3 min walk - 0.3 km
  • Phuket Weekend Market - 9 min drive - 7.4 km
  • Bangkok Hospital Phuket - 10 min drive - 7.5 km
  • Patong Go-Kart Speedway and Phuket Offroad Fun Park - 11 min drive - 8.7 km
  • Central Festival Phuket Shopping Center - 12 min drive - 9.8 km

Restaurants

  • ‪Laemhin Lagoon Resort - ‬11 min walk
  • ‪หมี่สะปํา คุณยายเจียร - ‬6 min drive
  • ‪แหลมหินซีฟู้ด - ‬3 min walk
  • Tamarind Restaurant
  • ‪ส. ข้าวต้ม - ‬6 min drive

About this property

Barcelo Coconut Island Phuket

Luxury resort on the beach, with 3 outdoor pools
Barcelo Coconut Island Phuket offers 266 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Maprao Island resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

2 outdoor tennis courts and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kahtor Spa has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 266 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a waterslide. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Thai cuisine at Kabang Restaurant, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Kabang Restaurant - This beachfront restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar.
Kucina - This restaurant specializes in international cuisine and serves lunch and dinner. Open select days.
The Beach Bar - This bar is located on the beach and specializes in Modern European cuisine. Guests can enjoy drinks at the bar. Open select days.
KoKo - This restaurant specializes in sushi and is located by the pool. Guests can enjoy drinks at the bar. Open select days.
Kucina Restaurant - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Barcelo Coconut Island Phuket are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All meals and snacks included

Languages

Chinese (Mandarin), English, Filipino, French, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Kabang Restaurant
  • KoKo
  • Kucina
  • Kucina Restaurant
  • The Beach Bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Steam room
  • Stereo
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchairs on site

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property offers a 24-hour water taxi service from The Villa Laem Hin Lagoon Resort. Guests must contact property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1500.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: THB 1200 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Coconut Island Village
Village Coconut Island
Village Villa Coconut Island
Village Coconut Island Villa Maprao Island
Village Coconut Island Villa
Village Coconut Island Maprao Island
Village Coconut Island Hotel Maprao Island
Village Coconut Island Hotel

Barcelo Coconut Island Phuket Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 155 out of 420 reviews
Rating 8 - Good. 149 out of 420 reviews
Rating 6 - Okay. 60 out of 420 reviews
Rating 4 - Poor. 31 out of 420 reviews
Rating 2 - Terrible. 25 out of 420 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Angsuyan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not worth the money. The rooms are dirty. The cleaners do not clean at all. I saw it with my own eyes. The island is situated so all the current is directed to it, so water is always muddy. I saw a mouse in the restaurant running next to the food. Some of the management do not speak English well.
Stayed 5 nights in Jan 2025

6/10 Okay

Catherine

Travelled with partner
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most beautiful places ive ever traveled to and we didnt even have perfect wheather .
Stayed 1 night in Jan 2025

8/10 Good

matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Laku was great!
Stayed 4 nights in Dec 2024

10/10 Excellent

James Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings and staff are lovely
Stayed 3 nights in Dec 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Kariel

Liked: Staff & service

Beautiful location and great staff

A very unique stay, a private resort on an island off the east coast of Phuket. We loved that about this place, away from the busy and touristy drag of the west side. The staff are so friendly, welcoming and kind. Nice restaurants on the property and the pool area is great, plus loads of activities available to book through the hotel which is a great touch. Slightly more expensive than booking direct with Viator but saves you the hassle of trying to get to the mainland. The downsides were the rooms are pretty dated (we stayed in the suite with the private jacuzzi) and on our first suite the AC unit was leaking (they kindly helped us to switch rooms but it was clearly an old appliance), id also say the food is average, not terrible but nothing special (probably standard for a resort to be honest). However, for the price you pay it you really can’t complain, one of the more affordable resorts we found while looking. In summary, absolutely stunning views from the property, very nice staff, but on the whole the rooms felt a bit old.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ivona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time at Barcelo, loved our own private swimming pool, the staff was very friendly and helpful. We will come back 😊
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location, excellent spa onsite, pools and dining options. Enjoyed a Seaview villa with pool. Very relaxing. Will be back.
Stayed 3 nights in Nov 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort

Recent 9 night stay

Overall the stay was good. I booked the stay over 9 months ago and the hotel had been brought by a big company in the interim. The rooms are tired and need a upgrade and to be redecorated. If your going to book make sure you have a Lux style. The rooms wall are very thin and you can hear your neighbours quite clearly. Especially when the come back a bit drink and express their love for each other very loudly for about 45 minutes. Staff are amazing and cannot not do more for you. The pool area and bach were not too busy. I had a pool villa so this helped. Being on a island is a nice touch, but this does mean that eating off resort is limited. But the food on resort is amazing and everything was top notch food wise. Ferry to mainland is very regualt and free. Over all a good stay but the resort is looking tired and need a upgrade.
Stayed 10 nights in Nov 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, food was fantastic, beach lovely and facilities great. Staff were friendly and efficient too. Would come back again
Stayed 6 nights in Oct 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

PAULO

Good place, staff needs more training on service industry. Rooms need better cleaning
Stayed 2 nights in Oct 2024

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2024

2/10 Terrible

Larinda

Stayed 6 nights in Jul 2024

10/10 Excellent

E M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Restful excellent staff
Stayed 25 nights in May 2024

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent, personable staff at every level. Showers were cold everyday and beds not comfortable.
Stayed 8 nights in Feb 2024

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
A complete disappointment - Blocked and leaking toilet, rusty and splitting bath making it unusable, loud noisy air conditioning unit made it impossible to sleep, dangerous uneven steps that made some areas in the resort unsafe to walk. Construction site next to main pool was not only extremely noisy but made the use of the main pool unusable due to the layer of dust on the water which also made us question the quality of the water. During our 8 night stay the sheets were never changed. We ended up moving to a 5 star resort that was cheaper in price and far superior in every respect. We were with two other families at the time and all three families had similar experiences to us. The day we left we met another family on the water taxi that were also leaving for the same reasons as us. Would not recommend
Stayed 8 nights in Aug 2023

10/10 Excellent

Claire Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful, it’s a tropic island with a great hotel.
Stayed 9 nights in Aug 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was simply nothing that we did not love about this place. To say that the staff catered to our every need is a massive understatement as they treated us like royalty . From the beach cleaning team all the way through to the front of office manager they catered for our every need. Our Villa and pool were immaculate and we're serviced twice a day. Food and cocktails were exceptional and we have the bellies to prove it. We would not hesitate to recommend this incredible hotel.
Stayed 13 nights in Aug 2023

8/10 Good

Audrius

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty - Huge Disappointment

This was a huge disappointment. We rented a pool villa but found it to be very dirty. The beds were made but it looked like they just remade the bed using the same sheet and blankets previous guests used because we found blonde hair and bread crumbs. Bathroom toilet had used toilet paper from previous guests that were not emptied out. Bathroom sinks did not drain. Worst of all, my wife found a roach in the living room. She's very hygienic so we checked out after one night out of five nights we paid for. We booked through Hotels.com (non-refundable) and asked if it was possible to get at least a partial refund, and the manager said they would like to, but they need to discuss if it's possible through Hotels.com. well, after a few days, we got a letter from Hotels.com saying the hotel would not issue even a partial refund. And I also just noticed Hotels.com no longer allows booking at this hotel through it's we site.
Stayed 5 nights in Dec 2022

2/10 Terrible

Tarek

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022