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Sheraton Ottawa Hotel

4.0 star property

Photo gallery for Sheraton Ottawa Hotel

Lobby lounge
Meeting facility
Reception
Exterior
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

View map
150 Albert St, Ottawa, ON, K1P5G2
  • Place, Parliament Hill
    ‪7 min walk‬
  • Place, Byward Market Square
    ‪11 min walk‬
  • Place, University of Ottawa
    ‪12 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(125 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(99 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds, Non Smoking, Executive Level

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Executive Room, 2 Double Beds, Non Smoking, Executive Level

9.4 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Executive Level

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Executive Level

9.0 out of 10
Wonderful
(7 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Ottawa

With a stay at Sheraton Ottawa Hotel, you'll be centrally located in Ottawa, within a 10-minute walk of Rideau Canal and Parliament Hill. .This hotel is 0.7 mi (1.1 km) from Rogers Centre Ottawa and 0.7 mi (1.1 km) from University of Ottawa.

What's nearby

  • Parliament Hill - 7 min walk - 0.6 km
  • Rogers Centre Ottawa - 7 min walk - 0.6 km
  • Rideau Centre - 8 min walk - 0.7 km
  • Byward Market Square - 11 min walk - 1.0 km
  • University of Ottawa - 12 min walk - 1.0 km

Getting around

  • Parliament Station - 2 min walk
  • Ottawa Station - 9 min drive
  • Ottawa International Airport (YOW) - 18 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Bier Markt - ‬3 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪Queen St Fare - ‬3 min walk
  • ‪Tim Hortons - ‬3 min walk

About this property

Sheraton Ottawa Hotel

Hotel with a restaurant, 7-minute walk to Rideau Canal
Sheraton Ottawa Hotel offers 236 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. 50-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 236 air-conditioned rooms featuring refrigerators and iPod docking stations. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 50-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include a television in a common area and a ballroom.
Grab a bite to eat at Carleton Grill, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Ottawa? This hotel has 829 square feet (77 square meters) of space consisting of conference space and 10 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Carleton Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Sasha's Lounge - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (CAD 35 per day; includes in/out privileges)
  • Extended parking on site (CAD 32 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 19 to 26 for adults and CAD 9.50 to 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carleton Grill
  • Sasha's Lounge

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 829 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 1 to September 11:
  • Dining venue(s)
The property will be renovating from June 20 2025 to August 28 2027 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CAD 19.00 to 26.00 for adults, and CAD 9.50 to 13.00 for children
  • Valet parking fee: CAD 35.00 per day (in/out privileges)
  • Extended parking fee: CAD 32.00 per day
  • Late check-out fee: CAD 75.00 (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Ottawa
Ottawa Sheraton
Ottawa Sheraton Hotel
Sheraton Hotel Ottawa
Sheraton Ottawa
Sheraton Ottawa Hotel
Sheraton Ottawa Hotel Hotel
Sheraton Ottawa Hotel Ottawa
Sheraton Ottawa Hotel Hotel Ottawa

Sheraton Ottawa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 679 out of 1132 reviews
Rating 8 - Good. 289 out of 1132 reviews
Rating 6 - Okay. 89 out of 1132 reviews
Rating 4 - Poor. 39 out of 1132 reviews
Rating 2 - Terrible. 36 out of 1132 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gaurav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking, you have to pay extra for parking expensive’
Stayed 3 nights in Aug 2025

10/10 Excellent

Baoshe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had very positivie experience during our stay in this hotel. Front desk staff was very friendly.
Stayed 1 night in Aug 2025

6/10 Okay

Steve

Stayed 3 nights in Aug 2025

10/10 Excellent

Hasina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Aug 2025

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great room, great area. The only complaint was that the towels smelled like vinegar and also didn’t love the scent of the provided toiletries.
Stayed 3 nights in Jul 2025

2/10 Terrible

Yifei

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My experience here has been quite unpleasant due to the mandatory valet parking. We drove to the hotel as directed by the map, but the underground parking gate wouldn’t open because we had to wait for a valet to take the car. This arrangement seemed to give one of the valets an inflated sense of “authority “, he was very rude when I asked questions, then decided to let the car behind us enter first and simply left us waiting there. He clearly doesn’t think his job there is to provide good services.
Stayed 2 nights in Aug 2025

10/10 Excellent

Karen

Basic menu however the food was delicious
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and love the pillows!
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle, Georgetown

Stayed 3 nights in Jul 2025

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Not very customer friendly/service at this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dan

Liked: Property conditions & facilities
Disliked: Staff & service
No
Stayed 1 night in Jul 2025

10/10 Excellent

Lianne, Belleville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Clean and quiet with comfortable beds. Staff were all very friendly and helpful which is especially appreciated after a long day.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Walking distance to just about every thing!
Stayed 5 nights in Jul 2025

8/10 Good

Ugo

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Luís

Travelled with family and small children
Liked: Amenities
I just didn’t like the fact I paid just a little under 400$ for a night and was told to park my car in an underground parking lot across the street and had to pay made no sense since the hotel had parking !
Stayed 1 night in Aug 2025

8/10 Good

Wendy

Travelled with family
Excellent location.
Stayed 2 nights in Aug 2025

10/10 Excellent

steven

Stayed 2 nights in Aug 2025

8/10 Good

Godslight

Stayed 2 nights in Aug 2025

8/10 Good

Tarmanpreet

Stayed 1 night in Aug 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a great spot

It has been a few years since we have been to Ottawa, but always stay at the Sheraton. Great location, friendly staff, clean, comfortable rooms.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nelgie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and very clean. Staff were really nice and polite. We enjoyed our stay. Highly recommended.
Stayed 1 night in Jul 2025

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025