6/10 Okay
Patricia
Travelled with family
23 Mar 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No customer service
Check in was great, the room look wonderful but that’s where it stopped. Went to sit by the pool but there were only about eight chairs! Food service at the pool ends at 2pm. It was 1:45pm. I went down to the front desk to ask for chairs. They said they would try to find some. I suggested that we be allowed to use the spa pool as there were chairs there but told that I would have to walk down to the Spa to ask. I told them that I was on vacation. I didn’t east to walk all the way down to the spa. Couldn’t they just call the spa for me? They sad NO!!! I asked for the hotel manager but told he did not work on weekends! I went back up to the pool, hoping they found chairs, but no chairs. The pool music was very loud and kept changing genre, which gave me a headache. I was here to relax! I tried to order my lunch but it was now 2:05pm and was told it was too late! I ordered 2 drinks. Only one bar tender on a very busy weekend! Took forever. Drinks were terrible. No clean towels at the pool. Traffic noise outside the room was high. Odd as my room was in the new deco. You’d think the windows would cut out the noise. A horrible experience
Patricia
Stayed 1 night in Mar 2025