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All good

The hotel was very clean including public places. The breakfast buffet was extensive and very good - an extra cost but worth it. Most staff were very friendly and helpful but came across one desk clerk that may have been having a bad day and was unfortunately very rude for no apparent reason - who knows. Otherwise I would have rated the hotel a perfect 5 out of 5.

Very clean and great services.

The Shangri-La was amazing got our 3 night stay. The location is excellent, the hotel is beautiful and our room has a tremendous view of the Harbour. The staff were very friendly. There was a bit of construction noise during our spa treatments but everything else including our dine-in breakfast was perfect.

Decent room although a couple of small details - broken wardrobe door that did not slide smoothly and a stain on the curtain - were a slight negative. Staff all super nice and the location is great.

Pros: Lovely staff. Gorgeous grounds, constantly being maintained by the groundskeepers. Good restaurants. Great location and easy to get around. Very clean guest bathrooms. Cons: The deal we booked was different to what we were offered though. (Limits on the use of resort credit contradicted the offer we booked, plus there wasn't daily Mindflight voucher as told when booking, but once per visit for one person, plus a large unnecessary pre-authorisation on card that wasn't advertised when booking and will now take 1-2 weeks to get back). More chairs/umbrellas are needed around the pool areas. Drain fly larvae wiggling around in the shower which freaked out the kids. A guest laundry would be an amazing addition for travelling families!