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We stayed at Novotel Surfers Paradise for 3 nights, the beds were horrible and moving around badly and the bottom side of the beds sliding down, after I spoke to the receptions the manager called me and trying to move us to another room and apologised for the issues . The manager was very nice. Also she gave us complementary breakfast as apologised.

The rooms were clean and the bathrooms were very nice and modern. The beds were comfortable. Rooms were spacious. The hotel is very quiet and you are hardly aware of others staying in the hotel. The view was a partial city view, that was okay and road noise was a minimum. There was a bar and coffee area, although we didn't use it. The breakfast on the weekends was good. Well stocked and lots of variety. During the weekday, if you were down later in the morning, it was stocked, but the heated items were warm or cold. Location was very good with easy access to public transport and popular food and shopping streets. Criticism - daily house keeping was a minimum and the beds, although made appearrd rushed, sheets not fully tucked in, and corners hanging out still. Not major just loses a sense of top tier accommodation. The second is the crazy price for parking. $40 a day, 15 on Sat and Sunday. Highway robbery. A reduced rate for those staying more than 1 or two nights would be appreciated.

Rooms are spacious and clean. Staff were very friendly and helpful. Nothing was a problem. Buffet breakfast was very fresh and selection was great. They even have a gluten free station.

Lovely view, staff were very helpful and clean room.

I have now stayed here twice. The first stay was a couple of years ago and it was terrific. Everything you might want. My most recent stay felt like a different hotel. Getting into the room was fine, but once in the room, we noticed some little things. Windows all had residue, cobwebs on the balcony furniture etc. We were told on check in that a room turnover cleaning service would happen once during our 5 night stay which perfectly fine. I called after 2 nights to request cleaning service, but returned that evening to no difference. I called again and was told our room was listed as cleaned, but our set of towels and soaps still remained where we left them. We were brought a fresh set of bath towels but nothing else, leaving us without bath mat, hand towels or face washers. This felt strange. Finally, not the hotels fault here, but a guest on our floor decided the entire first 2 days of our trip would be accompanied by her screaming in another language at the top of her lungs. Very, very weird. Could hear it through their door and into the bedroom of our suite. Hopefully the hotel is just having a down week.

love the service, the decor, the quirkiness. A great weekend get away. Did not need to go anywhere