For starters phone in room did not work. Couldn’t imagine what would happen if there was an emergency traveling with 2 children! Then I was told to text them and no response til hours later. And it just went downhill from there, room had no fridge, I was told one could be provided then it never happened. One of my children has to drink special milk that has to stay refrigerated. Then the room was NEVER cleaned, I had to go to the from desk and ask for room service, and when they came they made us feel like we were a bother, and refused to clean the room while we were in there, after not coming the 10 hours we were gone for the day. Just disrespectful, and the front desks responses was that they were fully booked. Like if once again we were an inconvenience. Room was handicap, smelled like smoke and mildew, dresser was broken. Wish we booked a different location, very disappointing.