I missed my flight from MCI to Miami. I called the hotel to let them know that I would be delayed, and they said they couldn't refund my money even though I paid the extra cost for travel protection. When I finally got to the hotel the next day, they had told me that I had already checked out, which is impossible because I wasn't there. Then they realized that they booked someone in my room. So, I had to wait at least an hour for a room to be ready. We finally got to our room, and it wasn't what I ordered so we went back to the front desked and got a different room. The we had a room where the TV didn't work, the phone didn't work, and my phone had died without a charging black. I would not recommend. The carpet looked dirty, and I there was random. The room was decent. I'v