Book Mentor-on-the-Lake hotels

Grandkids on spring break so I got a room for them to at least swim, they love swimming. Only to find out they closed the pool for cleaning. I talked to frt desk and they called the manager he said not going to do anything!!! I asked if I could just bring them back for a few hrs when it opened the response was NO. So they did nothing and it was so disappointing!!!!

The staff was night and heater kept room warm

We had a fantastic stay. Staff was fantastic

I had a very positive stay at the InterContinental Suites Hotel Cleveland. Its location—just a short walk to the Cleveland Clinic—makes it incredibly convenient, especially for medical visits. The suites are spacious, the beds are very comfortable, and the shuttle service to and from the hospital is a big plus, particularly in cold weather. The staff were consistently friendly and helpful. Areas for improvement would include updating the rooms and bathrooms with more modern, upscale finishes and ensuring more thorough housekeeping. Overall, a comfortable and highly convenient place to stay.

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The stay was good but people in room above in the early morning hours were doing skit of moving around like they we’re remodeling the room and it happened both nights of our stay.