Book Chardon hotels

Staff was very friendly and accommodating. Food in restaurant was good. Rooms very clean. Fresh towels every day

Room was clean and spacious. Food downstairs in the lobby

Very distasteful establishment. Rude and dishonest. Desk representative left us at the front desk for a hour so we didn’t even check-in. As we waited and looked around the lobby we noticed it was very filthy. Baseboards were dirty rotten. Spots on the ceiling. Other guests began walking down saying they were leaving due to the nastiness of the establishment. When we reached out to Expedia for a refund, the hotel said they weren’t going to issue us one even though we never checked in, never gave a deposit or any additional information for them to run. 0/100 rating for this establishment

First of all when we checked in, my husband was informed we'd been put in a "pet room." We did not ask for a pet room, and did not want one, but the hotel clerk said that was what we got. She gave my husband two coupons to use in the bar, restaurant, or gift shop. We immediately noticed a smell when entering the room. Then, a dog began barking down the hall. "What did we get ourselves into?" I wondered. I called the front desk several times before anyone answered. I asked how we could use the coupons in the restaurant if the restaurant was closed. "You can use them in the gift shop for snacks and such," the woman replied. My husband went to the gift shop which was actually the front desk area, and asked the woman why we were put in the pet area of the hotel when we had no pets. "You got what was left because you didn't book directly with us. You booked through Expedia, so you can either stay in what's left or leave," the woman said curtly. Our room smelled of wet dog; the hallway smelled, too. A dog would bark repeatedly whenever someone walked down the hall past it's door. The bathroom was old, with a large wet spot on the ceiling where the paint was bubbling. The towels had strange yellow stains like they'd been used to mop up dog urine. The sheets on the bed were rough, and the pillows were so hard and uncomfortable. It was terrible! I would NEVER recommend this hotel to anyone.

Our stay at Spark was excellent! Entire hotel was spotless, smelled good, and the staff was some of the nicest I’ve experienced, and we travel frequently. Definitely stay here!

Dead bugs in the window and bathroom. Rust stains everywhere, pealing wall paper