- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! The couch/beds were so comfortable, plus there was a choice of varying profile pillows (already in the mirrored wardrobes) which I appreciated so much. On that note, lots of mirrors and beautiful decor throughout the whole suite and so much wardrobe space/storage which to me makes all the difference -- nothing worse than feeling cluttered and disorganised while away. Exceptional customer service both on the phone and face-to-face, offered to help take some of our bags up upon check-in, called a taxi for us the moment we asked and when we called reception to request some ice, they brought an ice bucket up for us pretty much immediately... nothing is too difficult for them. The last two hotels I've stayed at elsewhere, housekeeping was hovering outside my door for at least 10 minutes before I was due to check-out, even jangling their keys which was frustrating and intrusive. Our privacy was well-respected at Quay West and we felt genuinely valued as guests. Absolutely will return!