Manukau luxury accommodation

A great central location, with helpful and friendly staff. Only negative to our individual room was that the aircon wouldn't pump out heat... logged thr fault with staff and reception sent up 3x warm blankets Very quickly upon request... Would stay again

The only thing grand about this hotel is its name. This property falls well short of what I would expect from a 5-star hotel and struggles to meet even a 4-star standard. The room amenities were extremely basic. We were provided with only one shower cap and one vanity kit, with no additional toiletries. There were only two mugs in the room, no teacups and no complimentary bottled water for a 2-night stay. The breakfast buffet costs an eye-watering $45, yet even basic details seemed overlooked. There were no tongs available to remove bread from the containers, which is both unhygienic and surprising for a hotel claiming a premium standard. We witnessed grown men touching pastries with their hands and putting them back down for unsuspecting guests to eat. The lift situation was frustrating. Despite having three lifts, wait times were consistently long. The location is the hotel’s strongest feature, but paying over $300/night for a harbour view room is not worth the lack of sleep and peace and quiet. The biggest issue was the complete lack of soundproofing. We could hear neighbouring rooms showering and flushing toilets, phone alarms going off, loud conversations, and guests moving around at all hours. Babies screaming, toddlers running up and down hallways and doors slamming throughout the day and night (thank you, room 1721, with the unruly children!) made it impossible to relax or get a decent night’s sleep. See Google for full review.

Excellent value for money. Well appointed rooms and excellent staff.

Stay the night for my husbands birthday in a p/suite great view lovely staff Just missing the sweet little cafe onsite to have that morning coffee Did try the coffee and pastry on Federal st, wasn’t us ended up going home to our local cafe Couldn’t fault the room or the staff Bou the concierge was awesome

Lovely mattress

The bar has excellent cocktails. Nice room but a bit of street noise on Saturday night.