2/10 Terrible
Timothy
Travelled with family
17 May 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
When we checked into our suite, we were initially impressed with the room layout, however on closer inspection, our room had not been vacuumed well. There were crumbs on the floor, hair on most of the towels and the dishes in the cupboards were dirty. The microwave and walls in the kitchen had residue from other guests on them as well. We asked for a new room and were moved into a different suite that was a bit cleaner but not completely clean either. Trying to get a refund for our room change (as we were downgraded from a double suite to a single) was a multi day process which still hasn't been resolved at this point. Other issues with Sonesta included no available front counter clerk, no towels at the pool, issues with our room keys, not adequate bedding in the room for the pull out bed, no wipes or towels in the gym to clean the equipment even after requesting some. Guests need to realize that it's not only a hotel but also a place where long term residents stay so there are different types of traffic to be aware of, like loud carpool noise early in the am.
Timothy
Stayed 4 nights in May 2025