Serviced apartments in Hermosa

Great stay

We had booked the lake view king suite room which the view was not great. When we got into the room it was very hot and we tried to turn the ac on but the air blowing out was still hot. Definitely would not book there again

Water was not clear and when asked why they apologized they said it must because they haven’t run it for awhile, despite me paying for a view they offered to change the room for a room without a view where the water would be clean but didn’t offer a credit or refund for the difference I paid for the view

The breakfast was great. Rooms were spotless and the double room had two bathrooms that was great when sharing with a friend

I chose the hotel for the location to meet friends for a visit to the Art Institute and dinner as I passed through the city, a modest price and at-grade adjacent parking lot convenience, but the physical condition was so shabby. The mattress was too hard for me, so made for an uncomfortable sleep. Also, I was up on the 12th floor of the north tower, so perhaps that was the reason, but there was virtually no water pressure in the shower, it was only a trickle, and the water didn’t get very warm, so I had to skip taking a shower in the morning before I checked out. Last time I was there with my sister on a hot summer day, the air conditioning barely worked, so the room was too warm, and sleep was not refreshing either, but we did have really nice lake views and also convenient access to downtown lakefront activities. We did request assistance for the AC from maintenance staff, but the building is just old, and they couldn’t do any better, given the physical plant condition.

Clean room