Family accommodation in Gateway District

The staff was exceptional! Property beautiful. I highly recommend staying here!

The elevator was very slow but they are working on them, great location for downtown! Perfect for sports events!

Know when you’re going there that you need to ask for room service. I could not get my room cleaned. My towels were either placed on the desk or on the toilet seat. No coffee replaced, no soap and shampoo replaced. The one morning I went down for breakfast they weren’t open and then when they did openthe coffee was cold, sausage was cold, not impressed. The complementary coffee they have in the lobby. It’s cold. The machine didn’t work, and the area was nasty. The first night I was there my phone didn’t work. I had to use my cell phone to call the hotel and ask for a phone which I didn’t get until the next day when I went down to the front desk and picked it up myself, I asked for extra towels and two blankets that I didn’t get till the next day when I went down to the front desk to get them myself. I could keep going, but I think you get the drift. I feel sorry for the two managers that are taking a lot of grief because the hotel doesn’t hire competent and enough employees to staff for the needs of the customer. The day manager did adjust my bill and I was grateful for that, but it can’t erase the horrid experience I had for four days there.

The hotel’s location is unbeatable — central, walkable, and right in the heart of Cleveland. The room was spotless, the bed was exceptionally comfortable, and the spacious bathroom had all the premium touches.

Clean room, the only complaint was the HVAC system was not cooling down the room.

The staff were very welcoming and helpful! The location was great and the room was clean and comfortable. We would definitely stay again!