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The Westin Cleveland Downtown

4.0 star property

Photo gallery for The Westin Cleveland Downtown

Exterior
Creator video - submitted by Ekaterina | Together Anywhere
Reception
Cocktail bar
46-inch LCD TV with premium TV channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly

Explore the area

View map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Place, Huntington Convention Center of Cleveland
    ‪5 min walk‬
  • Place, Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Place, Huntington Bank Field
    ‪8 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(136 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(60 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, City View

  • 76 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior
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The price is AU$183
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About the area

Cleveland

With a stay at The Westin Cleveland Downtown, you'll be centrally located in Cleveland, within a 10-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. .This hotel is 0.6 mi (0.9 km) from JACK Cleveland Casino and 0.6 mi (1 km) from Great Lakes Science Center.

What's nearby

  • Huntington Convention Center of Cleveland - 5 min walk - 0.5 km
  • Rock and Roll Hall of Fame - 8 min walk - 0.7 km
  • Huntington Bank Field - 8 min walk - 0.7 km
  • JACK Cleveland Casino - 9 min walk - 0.8 km
  • Rocket Arena - 11 min walk - 1.0 km

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪Dunkin' - ‬3 min walk
  • ‪Winking Lizard Tavern - ‬3 min walk
  • ‪Guys Pizza Co. - ‬4 min walk
  • ‪Masa & Agave Cantina - ‬1 min walk
  • ‪Ohio City Burrito - ‬5 min walk

About this property

The Westin Cleveland Downtown

Lakefront hotel with a 24-hour fitness center and a 24-hour front desk
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 484 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include wedding services, a banquet hall, and a vending machine.
Satisfy your appetite for lunch or dinner at Masa & Agave Cantina, a restaurant which specializes in Mexican cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cleveland? This hotel has 20473 square feet (1902 square meters) of space consisting of conference space and 18 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Masa & Agave Cantina - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Masa & Agave Lounge - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 47 per night)
  • Valet parking on site (USD 57 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Masa & Agave Cantina
  • Masa & Agave Lounge

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business centre

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per night
Cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Self parking fee: USD 47 per night
  • Valet parking fee: USD 57 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1173 out of 1895 reviews
Rating 8 - Good. 347 out of 1895 reviews
Rating 6 - Okay. 179 out of 1895 reviews
Rating 4 - Poor. 95 out of 1895 reviews
Rating 2 - Terrible. 101 out of 1895 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked view of river. Close walking distance to many attractions. Can get breakfast on site
Stayed 2 nights in Sep 2025

4/10 Poor

Diona

Disliked: Room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, polite staff, clean.
Stayed 3 nights in Aug 2025

4/10 Poor

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and in disrepair. The floor near the doorway entry to the room was sticky, and the bathroom sink drained so slowly that it was barely possible to brush one's teeth without the water overflowing. When guest services was called to report the sink problem, nobody ever showed to assess and/or address the problem. The only nice things I have to say is that the front desk staff were helpful and the location is great.
Stayed 1 night in Sep 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Amenities
View of Rock & Roll Hall of Fame
Stayed 3 nights in Sep 2025

8/10 Good

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient and walkable to get around downtown. The cleaning staff do not completely clean my room when i was there. They just changed the towels and emptied the trash.
Stayed 3 nights in Sep 2025

4/10 Poor

Mansour

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is in a good location and as such the hotel is in high demand. However the property is on desperate need of a complete refurbishment. Furniture is torn and worn out and maintenance lacking.
Stayed 2 nights in Sep 2025

8/10 Good

taraye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Hayden

Stayed 1 night in Sep 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was wonderful! Lovely staff, comfortable room, conveniently located to multiple attractions! Great experience
Stayed 1 night in Sep 2025

10/10 Excellent

Diana

Great stay!

Great stay at the Westin! Our room was very comfortable, staff were friendly and helpful. The location of the hotel was perfect for walking to restaurants and other venues.
Stayed 1 night in Sep 2025

6/10 Okay

MICHELLE

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional amd polite.
Stayed 1 night in Sep 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Daryl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Autumn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Stayed 1 night in Aug 2025

10/10 Excellent

Caryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

James

Stayed 1 night in Sep 2025

2/10 Terrible

Christine, Marblehead

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Upon arrival I was informed that since I waited to check in till 3am my king room was not available any longer and had to take a different room! Then starting at 5 am there was some kind of music or base playing all morning till I gave up and left!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location for a Quick Cleveland Visit

Due to a very delayed flight, we arrived extremely late, but the staff was super friendly and helpful. Check-in was a breeze. Our room was clean and comfortable.
Stayed 1 night in Sep 2025

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfortable

Room appeared clean We wipe and ‘sanitize’ any hotel room we occupy. There was a sock still on the floor in the room. We left it on the floor during our stay. The bathroom was renovated which was nice. The bed and bedding were comfortable. The room attendants were helpful and super sweet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Corina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025