2/10 Terrible
Allison
Travelled with group
16 May 2025
Disliked: Staff & service
5 or so days before we were set to check in, we were sent a text that an event would be taking place on one of the nights we were booked. This event took place on the entire property, including our “private” backyard. Given that it was so last minute we felt stuck with few options and little time to find somewhere else to stay. We were told we’d automatically receive tickets to the event. The entire backyard of our “private” house was taken over by the bar and event attendees. Because of that we assumed drinks and food would be complimentary to those staying at the hotel. Crazy how we so graciously were going to be given tickets to an event taking place in an area we were already paying for anyway…
The “private” backyard by the way was extremely falsely advertised. There wasn’t much for privacy and had only a rope to separate our area from the community areas.
Management was informed I was told they’d get back to me in a few days. A few days later I reached out again. I was told they’d reach out later that day. The next day I reached out again and was told that they (Alex) were in the middle of purchasing a home which is why they couldn’t prioritize this issue…
If you are looking for professionalism, quality communication, and accurate property details, I urge you to look elsewhere for a place to stay. I tried to be patient and understanding but was continually pushed aside and eventually ignored by Alex the Property manager. Completely embarrassing service. Do better.
Allison
Stayed 3 nights in May 2025