Book Estate Western Water Island hotels

Food was decent at best. Room was not ready at check in time. Room was dirty. Bed linens stained. No hot water. No resolution to the problem. Called front desk x3 via cell because no phone in room.

Room clean . Staff friendly

The building needs a little help, but the staff level of service and the quality of the food makes up for it, also the hotel is in a great location within walking distance of pretty much everything.

Room was dark as lighting around the sink and closet areas was not sufficient to see numbers on the microwave and closet drawers items.

I had a great overall experience at this property. The location is excellent, and the staff was friendly and welcoming throughout my stay. I was pleasantly surprised by how spacious my suite was—it included a kitchen and living room, which made it feel very comfortable and elevated. The view was absolutely beautiful, and I really enjoyed the food at the on-site restaurant—it was delicious. I also spent some time at the pool area. Although I didn’t get in, it was a great place to relax and take in the scenery. There was a bit of a downside when it came to cleanliness in the bathroom. I did notice hair from a previous guest in the shower and on the floor, so I ended up doing a quick clean myself. That’s definitely an area that could use more attention. One other thing to note is that there can be a bit of a wait when calling for a taxi, so I’d recommend planning ahead if you’re on a schedule. Overall, it was a really nice stay, and I would definitely consider coming back.

The views from the property are stunning. There are taxis readily available to take you to any place you want to visit. The staff are friendly and helpful. It is an amazing place to stay!