Book Estate Caret Bay hotels

great

The resort had nice rooms with good amenities. The check in and out Staff were pretty stiff and seemed not to be enjoying their jobs. No smiles at greetings or check out. The guys who drove us to our room was excellent and friendly. We counted over a 100 steps to carry our bags up to check out and it would of been nice to offer a ride back up the steep incline. The girl who check us out said it wasn't an option.

Do not stay here! Property is in shambles. Bar not open. Safe didnt work. Gave us another room, safe didnt work. Lobby furniture is dirty and carpets are worn and stained. Villa area is a home for ferrel cats. Pool area dirty. Looks like no repairs or upkeep since hurricane. Didn't feel safe walking the property. Expedia should remove this hotel from their site.

AC couldn't been better, but it was overall pretty good.

Idk where to start.. but first they advertise being kid friendly and it's not. They have nothing for kids to do so if you don't rent a car do not bring your kids here.. they will be bored. The staff is rude, you'll run into one or two employees that are attentive but other then that they're all rude and have no sense of urgency. The front never answers the phone if there's an emergency. And if you walk to the front late at night the doors are wide open with no security and no one at the front desk. Cats everywhere and walking around where you're eating and they try to climb tables. The rooms are kind of old. And for stuff they sell it's super over priced.

My stay was great ,I would have given 5 stars except the cook didn't show up 1 morning , 1 of the waitress was kinda rude because I sent burnt food back , I was told I didn't have to pay for it because I sent it back and didn't want it anymore ,I was brought out a new plate , long story short I payed for it and the property just needs an good investor to open back up the game room, spa etc.... some updates ,But otherwise I wood stay again .