Compare Cheap Hotels in Guatemala

Arrived earlier than expected check in at 3 pm, however, the staff were very proactive in getting us into our room as soon as possible, which they did. Plus, provided us with complementary drinks while we waited.

It was an amazing experience .

Room was okay, the place is beautiful; Antigua is magical and the hotel is nice and beautiful everywhere you go. The issue is service needs work. I was asked to leave my ID for a lent umbrella, leaving me with no ID in case police stops me, I’m paying well over two hundred per night and they don’t trust me with my umbrella? Could ask me to leave my room key so I don’t forget the umbrella or even make me sign a “loose it and pay for it ticket” ; but requiring me leave my ID was a discomfort. I think the staff is polite, but need some service training, I asked for tips on restaurants, favorite ruins within the city to visit, areas to walk to; all with multiple staff members and answers were always lukewarm “it’s all good” “anywhere is fine.

Great place highly recommend

I would have given this place 5 stars except that they have a mouthy guy at the gate who didn't want to let me leave the property after I checked out unless and until I followed whatever strict ticket scanning protocol he had made up that day. He could have just pushed a button and lifted the gate after a quick radio call to the front desk to make sure I was on the up-and-up, but he decided instead to lord over his parking domain like a petty little tyrant. He lost them a star. Aside from that the place is almost perfect. There were some weird stains on the bedspread (come on, we all know what it was) and I didn't need to see that. Get rid of the gate guy and change out the bedspreads and you have a perfect hotel.

The breakfast buffet was great, and the staff was attentive and friendly. However, our flight was very early, and when we turned on the water at 2 am, there wasn’t any. We were told they were doing maintenance, but it should have been communicated so we could have planned accordingly. Good thing we had two rooms booked. Not sure what was really happening with the water situation.