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Porta Hotel del Lago

3.5 star property

Photo gallery for Porta Hotel del Lago

View from property
Banquet hall
View from property
Lake View Premium Room
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Gym
  • Spa

Explore the area

View map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Place, Casa Cakchiquel Arts Center
    ‪6 min walk‬
  • Place, Church of Saint Francis
    ‪15 min walk‬
  • Place, Panajachel Municipal Market
    ‪15 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪76 min drive‬

Room options

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Deluxe Room

1 bedroom, premium bedding, desk, blackout curtains

Lake View Deluxe Room

9.0 out of 10
Wonderful
(23 reviews)
  • 25 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room

Garden Room

9.0 out of 10
Wonderful
(26 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Second Floor

Room Second Floor

Room Second Floor

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

  • 26 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

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4.4 out of 5, Excellent, 424 reviews
The price is AU$312
includes taxes & fees
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About the area

Panajachel

When you stay at Porta Hotel del Lago in Panajachel, you'll be on a lake, within a 5-minute walk of Lake Atitlán and La Galeria. .This family-friendly hotel is 0.3 mi (0.5 km) from Azul Maya Archaeological Museum and 0.3 mi (0.6 km) from Casa Cakchiquel Arts Center.

What's nearby

  • Lake Atitlán - 3 min walk - 0.3 km
  • La Galeria - 5 min walk - 0.5 km
  • Casa Cakchiquel Arts Center - 6 min walk - 0.6 km
  • Church of Saint Francis - 15 min walk - 1.3 km
  • Panajachel Municipal Market - 15 min walk - 1.3 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 115 min drive

Restaurants

  • ‪The Little Spoon - ‬5 min walk
  • ‪Restaurante El Atitlan - ‬5 min walk
  • ‪El Zapote - ‬5 min walk
  • ‪Guajimbos - ‬9 min walk
  • ‪Cafe Asawa-ko - ‬5 min walk

About this property

Porta Hotel del Lago

Family-friendly hotel with a fitness center and a sauna
Porta Hotel del Lago offers 100 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 100 guestrooms. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Panajachel? This hotel has 4725 square feet (439 square meters) of space consisting of a conference center and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Porta Hotel del Lago has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference centre (4,725 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (95 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 1 2025 to October 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 7 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Porta Hotel del Lago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1006 reviews
Rating 8 - Good. 289 out of 1006 reviews
Rating 6 - Okay. 110 out of 1006 reviews
Rating 4 - Poor. 39 out of 1006 reviews
Rating 2 - Terrible. 22 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Josué

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Super incómodas las camas y las almohadas ni hablar, más duras que un block.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views, great food, wonderful staff
Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean facility, great location, friendly staff.
Stayed 3 nights in Jun 2025

8/10 Good

Bonnie Po-Yu

Liked: Cleanliness, amenities, property conditions & facilities
nice view but the power of the shower water is too weak and I couldn't able to take a proper shower.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kiara, Comerio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
El hotel está muy bonito. La habitación amplia y la vista al lago espectacular. La localización está perfecta ya que queda justo al lado de donde se toman los botes. Recomendado!
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Jun 2025

10/10 Excellent

Edwin, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the lake and mountains was amazing. The staff was very attentive and the food was exceptional. We thoroughly enjoyed our stay and would highly recommend Porta Hotel del Lago.
Stayed 1 night in Jun 2025

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buena
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Christopher, Northridge

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in a great location! The staff are very friendly and helpful!
Stayed 4 nights in May 2025

10/10 Excellent

Oscar

Stayed 1 night in May 2025

10/10 Excellent

Borel, Burtonsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, staff was friendly and helpful. The view from the room was perfect. The hotel restaurant was great for breakfast and dinner and the restaurant options and prices were great. Would certainly recommend staying here.
Stayed 4 nights in May 2025

6/10 Okay

Ernst

Disliked: Room comfort
Below expectation. Service staff not well trained. Shower horrible, low pressure, dprinkler too high up, no habdpiece for showering
Stayed 2 nights in May 2025

6/10 Okay

Edgar

Travelled with partner
Liked: Cleanliness, staff & service
At the time of our stay they were renovating a section of the hotel which caused a lot of noise throughout the day until late evenings , because of all the noise we really couldn’t just lay and relax in our until it was night time when they would finish up .
Stayed 2 nights in May 2025

10/10 Excellent

Ana Veronica

Travelled with partner
Liked: Amenities, property conditions & facilities
Convenient. Clean. The staff was very helpful and friendly.
Stayed 3 nights in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than I was expected
Stayed 3 nights in May 2025

6/10 Okay

Mariette, Caguas

Travelled with partner
Disliked: Staff & service
The views are amazing!!!! You can see the lake from your balcony and enjoy it!!!
Stayed 2 nights in Apr 2025

6/10 Okay

Joana

Travelled with group
Liked: Cleanliness, staff & service
Pros: The staff were extremely friendly, which still made the stay pleasant. The location is also great to walk around and explore the shops & grab meals (along with having the convenience of meals at the hotel). Cons: The jacuzzi wasn’t hot & the room was extremely hot & humid. We had to sleep with the deck door open and still we were hot. Also, there was no fridge in the room. Unfortunately, for the price this hotel wasn’t worth it.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has beautiful views of the lake and is very well located as a base to explore the towns around the lake. Very clean and modern rooms. My only complaint was that they are inflexible on check-in time (they allow early check-in and late check-out only if we pay a fee and don’t provide room upgrades even though both are supposed to be advantages of platinum status on the booking platform). Also there is no laundry service contrary to the description, which was a let down for a hotel of that caliber. Overall, I would stay here again though.
Stayed 3 nights in Apr 2025

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a really nice experience staying at this hotel food is excellent and the people there are nice excellent service. Looking forward to visit you again in the future. Thank you!!
Stayed 3 nights in Apr 2025

6/10 Okay

josie

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place was clean … our room was very well maintained … very poor bar service and selection…no one on sight w bar experience. Restaurant food avg. and staff good .. front desk staff and guest service staff were not accommodating and really seemed like we were all more of a bother than a hotel guest. No pool service … had to go into bar and or restaurant to get food or drinks.
Stayed 4 nights in Mar 2025

10/10 Excellent

Odena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service was great. Everyone was very helpful. AC was loud but still good. However the pool lounge chairs need to be replaced. They all were kinda broken down and sagging down in the middle. It’s a nice pool area and would be a lot nicer with decent lounge chairs.
Stayed 4 nights in Apr 2025

8/10 Good

Julio, guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that they give you a small questionnaire and when they realized I had some issues they called me to investigate further
Stayed 1 night in Apr 2025