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Its hard to imagine a better vacation than this. Everything we needed was right there. The rental was beautiful, tastefully decorated and fully stocked for a family vacation. We did not have bedding for the living room, and made a call to housekeeping and it was brought within an hour of the call. The grounds are well manicured. The staff were all welcoming and helpful. Publix right around the corner. Very minor maintenance issues, a running toilet and slow draining in one bathroom, but no complaints it was a very relaxing time. Our family trip included teenagers, everyone left refreshed.

I had a good time in San Agustin and the room was very clean and people professional with all information

Where to begin…. When booking the stay, admittedly had some doubts and questions. But after our stay - an entirely different opinion. Would stay there again - without question. Within a couple days of being there, the morning grounds crew recognized me and even recalled details from the prior morning's chat. They always said "Good Morning", knew where I tended to sit to enjoy morning coffee and would even take a couple minutes to chat (its these types of interactions that cause guests to have a very positive memory of an establishment). Watched an array of service staff paying meticulous attention to keeping things nice, clean and accommodating for guests. Food at Santiago’s was always good - tried many things on the menu (breakfast/lunch/dinner). The “Tiki Bar” which adjoins the pool area, the entire staff were: friendly, fun and when it came to kids: serviced their requests quickly getting them soda/water or made a (wonderful looking) virgin ice/blended drink that resulted in every child walking away with a huge smile! If you’re looking for a place that truly focuses on the guests - can’t recommend this place enough. The entire staff was simply delightful, with the place having a very comfortable atmosphere. If you enjoy a particularly refreshing Manhattan: in the evening at Santiago’s if you happen to run into Chandler ask him for “Andrew’s Manhattan”. It’s the quintessential after dinner dessert!

Granddaughter, 11 yrs , is already planning a repeat next year with cousins. lots of fun.

Close to everything, the restaurant was amazing at the hotel. Great price, the staff was awesome.

We had a problem with the AC and the staff was very attentive. They could not fix it so they moved us to a different room. Comfortable and enjoyable.