My complaints are related to a Resort Hotel with costs of over $250/ night
1. Rooms with terrible smell of smoke, combined with strong anti-smoke refresher!
2. Air-conditioner had no shout-down function, and the controls of the AC did not work properly (the AC units are very old)
3. The toilet is a very old type – those appropriate for kids of 10-14 years old (very low) but not appropriate for older people and specially not appropriated for a Resort-Hotel
4. The bathroom fan could also be renewed
5. The staff, albeit nice, were understaffed - on December 25, we couldn't get breakfast - because it was overcrowded and the staff, doing their best, were sweating and trying to get some (few) breakfast served. We got none.
At the reception, it took us over 15 min to get checked-in
The positives: the location is exceptional; there were investments made, like new showers, new shower doors and shower space and toilet cabinetry