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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 bars/lounges, 5 swim-up bars, beach bar
Property video
Lobby
Exterior
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included

Explore the area

View map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪14 min walk‬
  • Place, Moon Palace Golf Club
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪30 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(109 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • Garden view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 151 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Three Bedroom

42-inch Smart TV with cable channels, TV, toys

Grand Villa Three Bedroom

  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Pool Three Bedroom

View from room

Grand Villa Pool Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Sunset View Three Bedroom

Premium bedding, free minibar, in-room safe, desk

Grand Villa Sunset View Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Four Bedroom

Grand Villa Four Bedroom

Grand Villa Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Pool Four Bedroom

Private pool

Grand Villa Pool Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Sunset View Four Bedroom

Grand Villa Sunset View Four Bedroom

Grand Villa Sunset View Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds
  • Free Wi-Fi

Similar properties

Aerial view
Moon Palace Cancun - All-Inclusive
Cancun
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 3,077 reviews
The price is AU$749
includes taxes & fees
20 May - 21 May
Moon Palace Cancun - All-Inclusive

About the area

Cancun

With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be within a 5-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 11.8 mi (19.1 km) from Delfines Beach and 15.5 mi (24.9 km) from La Isla Shopping Mall.

What's nearby

  • Arrecife de Puerto Morelos National Park - 14 min walk - 1.2 km
  • Moon Palace Golf Club - 4 min drive - 2.5 km
  • Xoximilco - 6 min drive - 4.6 km
  • Delfines Beach - 30 min drive - 24.5 km
  • La Isla Shopping Mall - 43 min drive - 32.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬19 min walk
  • Grand Lobby Bar
  • ‪The Grill - ‬11 min walk
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Cafe Bistro - ‬3 min drive

About this property

Moon Palace The Grand Cancun - All-inclusive

Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Treat yourself to a stay in one of the 1304 guestrooms, featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at JC Steakhouse, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
JC Steakhouse - This steakhouse serves dinner only. Reservations are required.
Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.
Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-001007/2025

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun

Grand Moon Palace All Inclusive All-inclusive property Cancun

Grand Moon Palace All Inclusive Hotel Cancun

Grand Moon Palace All Inclusive Hotel

Grand Moon Palace All Inclusive Cancun

Grand Moon Palace All Inclusive

Hotel The Grand at Moon Palace - All Inclusive

The Grand at Moon Palace - All Inclusive Cancun

Moon Palace Grand All Inclusive

Hotel The Grand at Moon Palace - All Inclusive Cancun

Cancun The Grand at Moon Palace - All Inclusive Hotel

The Grand at Moon Palace – All Inclusive

The Grand at Moon Palace All Inclusive

Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1241 out of 2008 reviews
Rating 8 - Good. 361 out of 2008 reviews
Rating 6 - Okay. 193 out of 2008 reviews
Rating 4 - Poor. 92 out of 2008 reviews
Rating 2 - Terrible. 121 out of 2008 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service. Very clean. Great food. Everything was as expected as this was our second time there and highly recommend this place. Beautiful resort.
Stayed 6 nights in Feb 2026

10/10 Excellent

Katie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, amenities were great and liquor was excellent!
Stayed 2 nights in Jan 2026

10/10 Excellent

Yuval

Stayed 9 nights in Jan 2026

6/10 Okay

Anuj

We have now
Stayed 5 nights in Jan 2026

6/10 Okay

Shanesha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Okay, so I had been to the location in Jamaica so my expectations were pretty high. A situation that occurred that was off putting was that the gift shop at the water park allow my 9yr to use my husband card to purchase a toy but require my consent for him to get on a certain ride. And when I went to public relations they inform me that I am unable to get a refund because that company is a third party. When I ask for the 3rd party company info she requested to give me the information. Also, there was a roach in my kids room and when I call the front desk they wanted to send someone at 11pm at night to spray the room which I didn’t really like the idea of them being in a room that would just spray with chemicals. Someone did come and pick up the roach because my son refused to sleep in the room knowing there was a roach there.Other than that the kids love the resort. I would rate it an 7/10 mainly because the kids had fun.
For my son birthday
Stayed 3 nights in Feb 2026

10/10 Excellent

JUSTIN

Stayed 4 nights in Feb 2026

10/10 Excellent

Jing

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very family friendly. My kids had lots of fun with all kinds of activities. The food is great!
Stayed 5 nights in Dec 2025

8/10 Good

Mohammad Ali

Travelled with family
Liked: Cleanliness, amenities
Every things was great, but the room service was not good. Also, take care that they push you to sell membership.
Stayed 4 nights in Jan 2026

2/10 Terrible

brian

Stayed 4 nights in Jan 2026

10/10 Excellent

yara

Liked: Cleanliness, amenities, property conditions & facilities
The room super clean, good amenities.
Stayed 3 nights in Jan 2026

10/10 Excellent

Devin

Stayed 3 nights in Jan 2026

10/10 Excellent

Jared

Stayed 1 night in Jan 2026

10/10 Excellent

Anton

Stayed 2 nights in Jan 2026

4/10 Poor

Saadisha

Stayed 2 nights in Jan 2026

10/10 Excellent

Krishnamoorthy, Prosper

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice resort. Kids enjoyed a lot. Good spot for a perfect vacation.
Stayed 4 nights in Jan 2026

10/10 Excellent

Shirali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great experience lots to do for kids and couples
Stayed 5 nights in Jan 2026

6/10 Okay

Vladislav

Stayed 3 nights in Jan 2026

2/10 Terrible

Monica

Stayed 5 nights in Jan 2026

2/10 Terrible

basilios

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very pushy timeshare selling. Horrible beach, got robbed from there vacation planners on an excursion. Will follow up with update soon
Stayed 4 nights in Jan 2026

10/10 Excellent

Man, New York

Stayed 7 nights in Dec 2025

10/10 Excellent

Manoj Rajesh

Liked: Cleanliness, amenities, property conditions & facilities
Clean property
Stayed 3 nights in Jan 2026

10/10 Excellent

Ghanshyam K

Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great people and clean
Stayed 6 nights in Nov 2025

2/10 Terrible

Chris

Stayed 3 nights in Dec 2025

10/10 Excellent

Susana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There were just endless amenities that it was impossible to do everything in my 4 day stay. I wish I could have stayed longer! Water park, bounce house, circus tricks, arcade, just to name a few… The resort was so grand we had to take golf carts from place to place. It was massive! We loved all the food options and things to do there. Will come back for sure to do the things we didn’t get to last time!
Stayed 4 nights in Aug 2025