6/10 Okay
Ramona
10 Jan 2026
Rooms were fabulous, the most spacious, quiet and comfortable we’ve had at any all inclusive resort in Mexico. They were wonderfully cleaned and well stocked with ice cold drinks and plenty of bottled water. There is no conditioner provided (just conditioning shampoo which did not detangle at all), which was hard for long hair.
Unfortunately, the rest of the resort was disappointing, when compared with approximately 15 other Mexican resorts we’ve stayed at over the past 30 years.
Many common areas, including the reception desk, appear run down and outdated, with missing light bulbs, broken tiles, etc.
The resort is too small to have many large open areas and an abundance of paths to wander, but too large to feel boutique and personal.
Staff in all areas were not rude but not overly friendly. Food was mediocre and restaurant lines were often long, even for the buffet. Specialty restaurants are extremely difficult to reserve. We only tried the Italian and it wasn’t great or worth recommending.
All drinks were terrible. We tried every option on the menu multiple times and didn’t find a single one at any bar on any day that we enjoyed.
Pools were clean but the water was very cold.
Bowling alley was fun. Gym was also good. We didn’t use the spa. Area is safe for running off the resort, which we did every day.
Beach is quite narrow and water was very churned up so we didn’t use it except to stargaze at night.
Ramona
Stayed 5 nights in Dec 2025
