Ocean Coral & Turquesa - All Inclusive

The pools are wonderful! Food is mediocre but the Sensei restaurant is wonderful ! Very entertaining hibachi performance and great food. Rooms are not handicap accessible UNLESS you get a privileged suite. Towel booth/towel card was annoying because when you want to turn in a towel they do not have cards to give you. The staff there is very friendly , professional and helpful. The beds were comfortable and had tags indicating the mattresses were purchased this month. As stated in other reviews, alcohol is cheap and watered down. We will return but highly recommend getting the privileged room. We had booked 3 rooms and check in was a slow nightmare and it was over 2 hours before we all got our rooms. on a side note, I would like to know if the ocean is usually nice. We hit a week when the water was a reddish brown full of seaweed. Is this the norm? Would like to hear . Overall a very nice hotel , planning to return . We didn’t check out the adult pool until the last day . It is very nice and the restaurant there looks nice.

By far not the best hotel I’ve stayed in Cancun. Some staff are friendly and some are not. Out of the 10 restaurant, I enjoyed 3 of them, the rest were basic. The rooms are okay, it is very humid though. Its impossible to swim at there beach because of the seaweed issue, which I understand is nature. We had to go to the beach at the 5th avenue which is nice, they build a net to keep seaweed out which makes a huge difference, I wish the hotels would also do this as it would benefit a lot. The entertainment is great! You can tell they take the time to prepare for the shows, they’re good! After the shows they put music near the bar pool but the DJ cuts the music at 12 which I think they could play longer especially on weekends. Other than that, I wouldn’t stay here again, I think there are better hotels than this one. Wouldn’t give this hotel a 4, its more like 3.5 in my opinion.

This was our 2nd time at this resort, it's clean and the staff is wonderful, however there was 2 issues that upset me. 1. Expedia sent me a correspondence that we had 1 free upgrade, when we asked the desk person about it, he told us it was only if a room was available? After we pushed the issue we did get upgraded to a ocean view room, we just got there and check in was a little frustrating. 2. There seemed to be more of a push to try to get guests to look at and be part of there time share, that was very frustrating also.