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The location was great! The room was nice with a coffeemaker and refrigerator, but the bathroom area could use an upgrade. Breakfast was mediocre and the restaurant service was slow and food okay. The dinner we had on our first night was very good; however, we had a problem getting 20% off that meal, which Expedia said we could have. The best thing was one of the young men at the concierge desk (can’t remember his name) but he was a delight!

Not enough people working during rush breakfast hours

I stayed in one of the refurbished rooms. It was nice and clean for the most part. The staff replenished toiletries on a daily basis.

The room was rather small and Hotel is centrally located. I will say that the highlight was the friendly staff. Just so you know come out of the rooms and bathrooms are pretty tiny, the balconies are pretty small as well so it’s a good spot if you’re looking to not stay super long or you are traveling solo

I couldn't get a response regarding an airport shuttle so contacted hotels.com who also failed. It was going to cost $30. My Uber cost less than $20. Clean room, but very uninviting and worn. AC was not on when I entered. It finally got too cold, but there was no way to adjust it. No coffee or water. Very nice shower, but towel rack was across the room. Only a tiny soap dish so nowhere to place your shower items. Toilet only flushed if you held the handle for a while. Hot water faucet in bathroom was broken, so tepid water only. All I needed was a place to sleep and shower between flights, so it worked for me, but it wasn't worth the money in my opinion.

Staff was surprisingly helpful and friendly, very uncharacteristic of Panamanian service staff who in my experience are not very serviceable.